Hotel Guest Service Representative
Job description
Schedule
- Wednesday to Sunday 3:00 pm - 11:00 pm
Benefits
- Monthly Bonuses
- Accrue Best Western Reward Points for additional income (unlimited)
- Paid Uniform
- Stay in all Best Western Hotels & Resorts @ 50% off
About Us
We are a great place to work, from receiving outstanding reviews from our guests to creating an environment where we can all grow and succeed together. We are #1 rated hotel in the area and we are looking for exceptional people like you to join our team!
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Confirm group reservations
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Types: Full-time, Part-time
Pay: $17.50 - $18.50 per hour
Schedule:
- 8 hour shift
- Weekend availability
Work Location: In person
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