Job description

Position Title: Program Specialist

Job Status: Full-Time, Salaried

Location: East Liberty and schools being served

Salary Range: $38,000-$41,000

Are you passionate about mentoring and youth development? Do you love to have fun while you work? Would you like to be a part of the region’s largest one-to-one mentoring agency?

For more than 57 years, BBBSPGH has been serving at-risk children in the Pittsburgh region by creating a vast network of support and strong partnerships that help youth thrive and reach their full potential. We believe that children nurtured by a community of positive, caring adults can overcome challenging circumstances and reach their fullest potential. These convictions are reflected in our mission to “create and support one-to-one mentoring relationships that ignite the power and promise of youth.”

BBBSPGH has continuously grown and adapted its programs to facilitate community improvements across the Greater Pittsburgh region – first in Allegheny County and then in Washington County (1996) and Greene County (2002). Since the beginning, the mission has always involved the time-tested and evidence-based process of intentionally pairing each child (“Little”) in a professionally supported relationship (“match”) with a pre-screened and trained volunteer mentor (“Big”). Once matched, Bigs and Littles spend consistent time together, engage in positive interactions, and ultimately develop strong and enduring relationships.

BBBSPGH is a recognized national leader for mentoring program quality. In 2022, our agency is once again a recipient of the Big Brothers Big Sisters of America Quality Award. The quality award is only given to agencies that meet or exceed key quality goals and strict standards for the year in which they are honored. This award reflects a strong organization that sets a standard of excellence, and this recognition demonstrates the preparedness of BBBBSPGH to serve historically marginalized children and their families in our region.

Essential duties and responsibilities:

· Enroll youth (mentees/littles & mentors/mentees) including oversight of the application, screening and matching process for programs

· Facilitate high impact relationships between pairs, including: enrollment; monitoring participation; provide individual attention; proactively assist relationships through regular communication, support & advice; and identify pairs who need additional support and implement strategies to improve relationships

· Facilitate weekly Mentor 2.0 curriculum for mentees/littles at participating schools, focused on post-secondary planning and success

· Organize and staff multiple mentor-mentee events, overseeing all logistics, content and budgets

· Conduct pre-, mid-, and post-program evaluations

· Collect and compile records, ranging from attendance to impact, regarding all groups sessions or activities, and provide to the Manager when requested

· Conduct evaluations of the group sessions or activities, seeking ways to improve the programming for the individuals, schools and partners involved

· Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.

· Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.

· Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

· To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards. Accurately document all interactions between agency, clients, and volunteers and keep data base updated.

Education and Related Work Experience:

· Bachelor’s degree is required. BA in education, social services, sociology, psychology or related field is preferred. College transcripts will be required.3+ years of work experience will be considered in place of Bachelor’s degree.

Skills and Knowledge:

· Proficiency in Microsoft Office, including Teams, Word, Outlook, Excel and Powerpoint

· Excellent customer service skills

· Excellent oral and written communication skills both in-person and via technology

· High attention to detail

· Ability to learn and master customer management software

· Willingness to effectively collaborate with other staff

Other Requirements:

· Completion of criminal, child abuse, and FBI background checks

· Must work at least one to two evening each week and one weekend shift each month

· Must have car, valid driver’s license, and meet state required automobile insurance minimums

Equal Employment Opportunity

Big Brothers Big Sisters of Pittsburgh provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, gender, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act

Equipment Used: PC and standard office equipment, including utility dolly

Physical Requirements: Position is primarily an office setting, requiring long periods of sitting at a desk and computer. The position requires the ability to lift 20 pounds unassisted, 40 pounds with assistance. Occasional travel to suppliers or donors may be required. The ability to navigate within the service area limits.

Job Type: Full-time

Pay: $38,000.00 - $41,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
New employees are required to be fully vaccinated against COVID-19 prior to start date.

Application Question(s):

• This position requires some evening availability for programming (about 4-5 evenings per month, typically Tuesdays and/or Thursdays). Are you willing and able to work some evenings?

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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