Helpdesk Analyst

Full Time
Washington, DC
Posted
Job description

Location: Washington D.C.

Duration: Full time

Qualifications:

Prospective employee should have good communication skills as well as a strong understanding of all Microsoft platforms including the setup and maintenance of the following:

Troubleshoot PC and laptop hardware, XP operating system and MS Office issues

Software/Operating System/Hardware installation/upgrades

Respond to helpdesk trouble tickets

Manage and create new user accounts

Manage IT web accounts

Assist System Administrators with IT needs

Preferred Skills:

Information Technology or related major with 12-24 months experience in a desktop support position preferred

Strong Windows XP and PC Hardware installation and troubleshooting skills

Working knowledge of Microsoft Office

Basic understanding of TCP/IP for network connectivity troubleshooting

Preferred Knowledge:

Apple

Linux

Exchange

Scripting languages a plus

Trouble ticketing systems

Basic networking

Education:

Bachelor's degree or comparable work experience preferred

******IMPORTANT******

When you email us your resume, please also include the following:

Your salary requirements

If you are legally authorized to work in the US

resumes@tecinfosys.com

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