HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries over the phone, via email or through ticketing system.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Take inbound calls to IT Helpdesk regarding various hardware and software problems.
• Provide technical support to internal employees including employees working remotely.
• Setup and maintain personnel accounts through Active Directory.
• Support and troubleshoot issues with Microsoft Office, Windows Operating System, and other desktop related issues.
• Install software for new and existing employees.
• Assist in hardware and software upgrades.
• Maintains good attendance, is punctual and works full scheduled shift as a condition of employment.
• Demonstrate respectful, professional, and appropriate behavior that supports a team-orientedwork environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Other duties as assigned by supervisor.

Must have’s you’ll need to be successful:

• High School Diploma or combination of education and experience equivalent required. Two-years of professional experience in technical support including networked printer setup, desktop troubleshooting and handling technical issues over the phone is preferred.
• Ability to operate computers and related software programs including Microsoft Office, Active Directory, and Exchange. Basic knowledge of LAN and WAN technologies.
• Required • Valid Washington State Driver’s License with an acceptable driving record determined by HealthPoint’s insurance carrier.
• Preferred • CompTIA IT Fundamentals Certification or equivalent certificate.

Proof of immunizations and/or immunity to: COVID-19, MMR (measles, mumps, and rubella), Varicella, Annual Influenza, and TB Quantifier are required for all employees. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immunity prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you received immunizations in Washington, Arizona, Louisiana, Maryland or West Virginia, you may visit http://wa.myir.net to create an account and retain proof of your medical records for the immunity/immunization requirements.
• If records do not show any data, please seek guidance from your provider for further assistance.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance and identity theft insurance, and pet insurance.
• Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
• Development and Growth Opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.