Job description
Title: Help Desk Analyst
Location: Conyers, GA
- - - Onsite - - -
Job Description:
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Requirements:
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
Job Type: Contract
Salary: $16.00 - $20.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Conyers, GA 30013: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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