Job description

Job Description: SMART Health and Wellness Coordinator (HWC)

SMART® Purpose: Our purpose is to break the cycle of poverty and positively impact the trajectory of lives by ensuring the wellness of all children as a primary determinant of academic success, impacting the Health Determinants of Education (HDOE). We achieve this by identifying the physical, social, emotional, and behavioral barriers to classroom success and then delivering interventions to address those barriers, creating optimal conditions for learning through the deployment of Active Access to deliver Active Care for ALL students, school faculty and staff, and students’ families. By ensuring the wellness of all children, as a primary determinant of academic success, we impact the health determinants of education (HDOE).

The SMART Model delivers a comprehensive strategy for education-driven health services built on the well- documented “Whole Child” approach, that focuses on the Health Determinants of Education (HDOE) supporting students and their teachers, schools, and families.

Summary: The SMART Health and Wellness Coordinator (HWC) provides advanced support services in Front Desk and Registration operations that enable and enhance the SMART team’s capacity to deploy Active Access to Active Care. The HWC is a crucial link between the students/patients and care delivered by SMART clinical staff and supports SMART’s purpose to improve academic outcomes, school climate, and culture via integrative health screenings and interventions. The HWC works collaboratively with all clinical service staff in support of direct patient services, exhibiting flexibility and a “can-do” attitude. The HWC’s key role is to maximize the clinic’s ability to routinely reach ALL the students/patients and faculty, while maintaining classroom instruction time as a priority. The HWC is the point of contact for other internal and external departments while maintaining the goal of fostering an environment promoting students’/patients’ comfort and trust. The HWC must exemplify SMART’s core values of working with a sense of urgency, entrepreneurial spirit, customer-service focus, servant leadership, and always exercising the utmost discretion and diplomacy when interacting with all stakeholders, including students/patients, parents, faculty, and staff. Individual accountabilities and work volume will be established through the Active Access standards of consenting, screening all students/patients, providing appropriate interventions, and consistent follow-up.

The HWC will ensure the promotion of the SMART Model’s Whole Child, Whole School approach. This includes routinely consenting and striving to provides interventions/care for EVERY student within the school through a universal screening strategy. The SMART Model seeks to identify, address, and remove barriers to academic achievement in a holistic and preventive approach that incorporates engaging with the student, their parents and families, their teachers, school administration and staff and the larger school district leadership, plus key community stakeholders. You will constantly strive to reach every student via a wellness message that simultaneously destigmatizes the seeking and securing of health services.

FTE: .70, work hours match school calendar

Salary Range: TBD per hour, commensurate with experience

PTO (to be taken during non-school days) and Health Insurance

Qualifications/Requirements

· High School Diploma, GED, or equivalent and three years of related experience required, or

· Associates degree and one year of related experience, required.

· Prior experience within a customer service or a healthcare related field is required.

· Certificate in medical billing, medical office assistant, or a related field preferred.

· Child Abuse Mandated Reporter Training required.

· Bilingual skills may be required depending on the specific language requirement of the population served.

· Ability to use computer software to accurately enter data and receive, organize, prioritize, and transmit information in a timely manner.

· A working knowledge of medical terminology and new developments in the health care delivery system, including federal and state health care regulations.

· Ability to implement organization policies and procedures and maintain compliance with established risk management and safety procedures, including patient privacy through HIPAA.

· Bilingual fluency in English and Spanish an advantage.

· Desire to function as a “champion for change.”

· Knowledge of HIPPA regulations

· Access to reliable transportation

Essential Duties and Responsibilities: The following list of duties is not intended to be restrictive nor all-inclusive. The fact that certain duties may not be listed does not limit the assignment of additional and/or other duties.

· Welcomes and greets students/patients, guests, and external parties displaying stakeholder appropriate and SMART’s customer service principles of communication.

· Determines the visit purpose and directs patients and others to the appropriate person and/or departments.

· Routinely makes inquiries regarding students’/patients’ classroom schedules in relation to need and schedules, accordingly, ensuring that the clinic does not become a place of “refuge” to avoid class time and school work.

· Registers patients in EHR and eTHOS, the SMART Knowledge Management System, and educates patients and parents regarding services,how costs are covered, and needed follow-up appointments.

· Verifies patient demographic information at every visit and when scheduling appointments.

· Maintains a thorough understanding of medical coverage and third-party liabilities.

· Verifies and updates third-party insurance

· Answers and accurately directs incoming calls.

· Makes, reschedules, and confirms appointments on patients’ behalf, as needed.

· Assists with incoming and outgoing mail, and sorts, distributes, and logs mail for patients.

· Works with SMART Teams to conduct quality assurance initiatives.

· Monitors and maintains the patient flow within the waiting area, and escorts students/patients, when necessary, to and from class, to ensure that students/patients do not unnecessarily miss class by spending long wait times in the clinic.

· Maintains waiting areas, manages patient flow, and minimizes delays.

· Maintains students’/patients’ waiting and front desk areas in an organized and neat manner.

· Exercises problem-solving and conflict resolution skills when handling student/patient/faculty/parent/staff complaints; escalates to appropriate personnel.

· Assumes other general office duties that may be assigned.

Professional Characteristics

· Committed to the SMART® purpose

· Exhibits flexibility, accountability, critical thinking, and problem solving.

· Demonstrates compassion, empathy, respect, and cultural sensitivity.

· Performs accurate high-quality work in a courteous manner within a fast-paced environment.

· Communicates professionally and collaboratively.

Continued Education and Self-Development

· Participate in quality assurance review, including systematic review of records and treatment plans on a periodic basis, per medical provider organization requirements.

· Apply standardized care guidelines in clinical practice.

· Identify and address opportunities to improve clinical practice and delivery of care.

· Assist with team analysis of eTHOS data and other available data, regarding patient populations, to identify issues and plan for improvement of care, in conjunction with SMART team members.

· Maintain any appropriate certification in compliance with current state law and organizational requirements.

· Attend SMART trainings and professional development offerings, including the Annual SMART Symposium.

· Attend continuing education seminars/classes pertinent to the school health center—noting that attendance should correspond with a day that school is not in session to avoid an interruption in continuous patient care.

LANGUAGE SKILLS

Ability to read, analyze, and interpret, professional journals and technical procedures. Ability to research and write detailed reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions. Ability to read and interpret documents, regulations and procedure manuals. Ability to effectively present information by telephone and in one-on-one encounters.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Knowledge and ability to research capture data, prepare detailed and complicated reports in and electronic fashion.

REASONING ABILITY

Ability to define problems, collects data, document facts, and draw valid conclusions. Ability to interpret an extensive variety of technical regulations. Ability to manage multiple projects and deadlines involving multiple variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel.

2. The employee frequently is required to reach with hands and arms.

3. The employee is occasionally required to stand, walk and climb or balance.

4. The employee must regularly lift and/or move up to 10 pounds.

5. Specific vision abilities required by this job include close vision and ability to adjust focus.

SUMMARY OF OCCUPATIONAL EXPOSURE

Classified by CDC as low risk.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Central Falls, RI 02863: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish, Portuguese (Preferred)

Work Location: In person

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