Job description

Overview
Head of TS Online Banking and User Experience, Director
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We’re seeking a future team member for the role of Head of TS Online Banking and User Experience to join our Treasury Services team. This role is located in NYC, PGH, LA, or Remote.

In this role, you’ll make an impact in the following ways:
Sets strategy and leads team for Digital (Online/Mobile) banking experience optimization, including research, functionality and process reengineering, user journey and UI design etc. Works closely with engineers, UX teams, core Product owners, and clients, as well as use data and KPIs to continuously iterate on solutions to drive adoption and usage.
Owns business prioritization of change requests through weighing business and technical prioritization.
Leads Commercialization efforts and rollouts with delivery teams to ensure adoption and commercial success.
Perform competitive analysis to ensure we are creating a differentiate market leading experience

To be successful in this role, we’re seeking the following:
Bachelor’s degree or the equivalent combination of education and experience is required. Minimum 7-15 years of total work experience preferred. At least 5 years of Product experience in developing financial digital experiences and proven track record of driving adoption.
Passionate about client experience, open to new ideas and new ways to doing things. Strategic thinker and proficient problem solver with minimum involvement from seniors.
Proven experience in product design/human center design, use cases, flow diagrams, prototypes , scenarios etc,. And excellent communication skills, both written and verbal, with the ability to simplify complex concepts and the ability to influence others.
Recruit, motivate and develop staff, maximizing their individual contribution, and their professional growth. Guide staff in building the business case for firm offerings and ensures that the team stays on top of the competitive landscape and the industry environment.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg’s Gender Equality Index (GEI)
Best Places to Work for Disability Inclusion , Disability: IN – 100% score
100 Best Workplaces for Innovators, Fast Company
Human Rights Campaign Foundation, 100% score Corporate Equality Index
CDP’s Climate Change ‘A List’

Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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