Job description

The Continental Inn is seeking a charismatic, friendly and reliable Guest Service Host. The Guest Service Host is responsible for the daily activities at the front desk and the communication with each appropriate hotel department. This role provides the opportunity for casual conversation and has a direct impact on creating the guest experience.

Job Description (include, but not limited to):

•Handle guest check-ins/check-outs efficiently and in a professional manner, informing guests of hotel's facilities at time of registration (ie: Pool hours, etc)

•Demonstrate proper telephone etiquette including relaying accurate information and creating reservations

•Respond to guest inquiries and resolve any issues/conflicts

Requirements:

•Education and/or Experience: High school diploma or equivalent and prior hotel experience preferred.

•Time management and multi-tasking skills

•Effective communication and ability to handle conflicts

Shifts:

AM Shift: 6:30am - 2:30pm

PM Shift: 2:30pm - 10:30pm

Bilingual in Spanish is a plus!

If interested in the position available, please send us your resume (either Word or PDF format) and tell us a bit about yourself and your availability.

Feel free to come stop by, we wouldn't mind putting a face to your resume. Our address is:

414 Ocean St

Santa Cruz, CA 95060

Please ask for Sid

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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