Guest Service Agent
Full Time
Edina, MN 55435
$23.09 - $28.86 an hour
Posted Just posted
Job description
Position Description
Edinborough Park includes a pool, track, amphitheater and a five-story indoor playpark hosting birthday parties and other entertainment. To learn more, visit Edinborough Park’s website
https://www.edinamn.gov/1820/Edinborough-Park
This is a year-round 30 hour per week position that is benefits eligible.
Position Description
The Guest Services Coordinator is the first point of contact and will ensure the highest quality customer service is provided to all visitors while providing leadership and support to other staff during high volume times. This is an evening and weekend position working Friday-Sunday with an additional evening shift throughout the week.
The purpose of the position is to perform on-going customer service duties while proactively anticipating the needs of guests, facilitating the smooth coordination of multiple events, providing information, and solving complex problems in a fair and consistent manner. The Coordinator is responsible for interpreting and enforcing established rules, policies and procedures for all patrons and staff. The position will interact with a highly diverse group of visitors and will be instrumental in building stronger relationships with those groups. This position is responsible for ensuring a safe, fun, and welcoming environment.
Essential Functions
Essential Functions
The duties of a Guest Services Coordinator include:
Serve as the primary on-site contact person for staff and patrons, addressing questions, concerns, and complaints. This includes handling conflict in a professional and courteous fashion, following up with guests and supervisor on any incidents.- The position provides supervision and leadership of scheduled events, programs and services in the building.
- Conduct facility walk-throughs and remain actively visible and engaged with staff and customers in the facility during open hours of operation.
- Assist with training, supporting and evaluating part-time guest service and concession staff.
- Point of sale operation and cash handling.
- Work collaboratively and communicate effectively with entire staff team.
- Provide direction to volunteers.
- Complete financial, accident and incident reports and communicate to management.
Qualifications
Qualifications
Education and Experience- Must be 18 years of age or older
- High School diploma or GED equivalency
- Two years previous relevant customer service experience is required.
- Two years supervisory experience is preferred.
Supplemental Information
Knowledge
- Must be highly motivated, organized and take direction well.
- Patient, confident, reliable and responsible team player.
- Ability to successfully perform multiple functions at once; work productively without supervision within policies and procedures; provide superior customer service and positively interact with coworkers, customers and supervisor while managing multiple customers and events; handle cash flow with accuracy in adherence to established procedures.
- Ability to relate and work effectively with people from diverse cultural, economic, and ethnic backgrounds.
- Interpersonal skills sufficient to exchange and/or convey information (verbally and in writing) receive work direction and maintain effective working relationships.
Equipment, Physical Demands and Working Conditions
This position is an active position which requires frequent movement throughout the facility as well as providing assistance in the concession area.
Equipment Used:
- Point of Sale software and scheduling programs
- Telephone
- Computer
- Credit card machine
- Printer/copier/scanner
- Other common office equipment
- Light maintenance and custodial
Extended Part-time positions may be eligible for health insurance benefits, Paid Time Off (PTO) and Holiday Pay.
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