Job description
SUMMARY
Assist with all incoming calls for room reservations, VIP bookings, promotional and general information. Assist guest service agents.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
- Maintains and monitors hotel room inventory; prepares reports for leadership, as needed.
- Works with entertainment and player development to monitor ticket sales and comps ticket allotments for each show to maximize revenue for both the venue and the gaming floor.
- Resolves guest complaints and disputes.
- Makes complimentary decisions in effort to maximize customer satisfaction and casino profitability.
- Assists McGill’s with booking their restaurant reservations.
- Performs other job-related duties as assigned.
SUPERVISORY/MANAGEMENT AUTHORITY
Lead and/or guide the work of other employees.
EDUCATION AND EXPERIENCE
High School Diploma or General Education Degree (GED) and 1 year of customer service experience. 1 to 3 years of experience in call center preferred.
OTHER REQUIREMENTS
- Knowledge of Microsoft Office products.
- Excellent verbal and written communication skills.
- Advanced computer skills.
- Ability to maintain close working relationships with management and employees.
WORK ENVIRONMENT
Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise. Work will require varied shifts including, weekends and holidays, as needed. Work requires lifting and carrying objects up to 25 lbs.
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