Job description
Hard Rock Hotel is equal parts family-friendly fun and rock god heaven with a huge variety of amenities for kids and adults alike with music as the key differentiator. From the sweeping California mission-style facades to the palm-lined swimming oasis where guests are immersed in both sound and water, Hard Rock Hotel is simply the coolest hotel on the planet.
Capacity to handle all guest requests in a timely and efficient manner, ensuring guest satisfaction. Complete knowledge of all day to day store operation procedures and POS.
Essential Functions and Responsibilities
- Promotes, suggests and sells merchandise
- Merchandising skills and attention to detail
- Unpacks, sensors, and prices all merchandise in an organized and timely manner
- Meets attendance requirements
- Responsible for keeping up with product knowledge of all the brands and vendors carried in the store
- Competence when processing cash, travelers checks, checks, credit cards, and room charges.
- Maintains cleanliness of store, fixtures and merchandise
- Fills out requisition forms
- Restocks all needed areas of the store
- Greets all guests
- Thanks and uses all guests’ names when available
- Must be able to complete and have knowledge all aspects of the job on a regular basis
Supportive Functions and Responsibilities
- Notifies immediate supervisor promptly and fully of all problems and/or unusual matters of significance
- Attends all appropriate hotel meetings and training sessions
- Promotes and applies teamwork skill at all times
- Is polite, friendly, and helpful to all guests, management and fellow employees
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Other duties as assigned
Qualifications
- High School diploma or equivalent preferred
- Ability to work a flexible schedule to include weekends and holidays
- Must have a professional appearance
- Must be fluent in English (read, write, speak) with clear telephone skills
- Merchandising competence with organizational skills and attention to detail is required
- Natural ability to communicate with others; orally and written
- Must be customer service oriented and possess the ability to up sell
- Excellent hospitality skills
- Related Retail experience an asset
Education:
- High School diploma or equivalent preferred.
Experience:
- Previous retail experience
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