Job description

Solenis is a leading global producer of specialty chemicals, focused on delivering sustainable solutions for water-intensive industries, including the pulp, packaging paper and board, tissue and towel, oil and gas, petroleum refining, chemical processing, mining, biorefining, power, municipal, and pool and spa markets. The company’s product portfolio includes a broad array of water treatment chemistries, process aids and functional additives, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact and maintain healthy water. Headquartered in Wilmington, Delaware, the company has 47 manufacturing facilities strategically located around the globe and employs a team of over 6,000 professionals in 120 countries across five continents. Solenis is a 2022 US Best Managed Company.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Responsibilities:

Understand Solenis, the customer, market and import/export requirements:

• Understand commercial market (both domestic and international) and specific customer import/export needs.
• Collaborate with supply chain partners and third party transportation partners to determine most effective way to deliver/fulfill the order for the customer.

Perform due diligence activities associated with the order:

• Screen all parties included in the transaction (customers, third parties, banks, freight forwarders, brokers, countries) using the restricted party screening tool.
• Determine import/export controls (EAR, HTS, License, End Use Certificates) applicable to the order and coordinate efforts with the trade compliance team as needed.

Process Import/Export Sales Order which includes:

• Establishing terms of purchase, entering terms of sale, coordinating account set up and processing import/export order information in SAP.
• Coordinating planned activities with Logistics, Plants and Warehouses, Transportation Partners (Freight Forwarders, Brokers, Carriers, and Steamship Lines) Third Party Vendors and Credit.
• Completing foreign trade data requirements and generate import/export documents in SAP.

Manage import/export order fulfillment end to end including:

• Monitor daily progress of import/export orders.
• Monitor timeliness of third party involvement (forwarding agents, brokers, departure of goods from warehouse or plant, departure of port).
• Assure on-going regulatory compliance for the order and ensure accuracy of import/export documents and charges.
• Resolve issues/problems and escalate as appropriate for immediate resolution.

The successful candidate must understand and support the Global Supply Chain and Commercial unit strategies. The candidate will be responsible for executing the Solenis import/export process and provide services that are aligned with Solenis LLC initiatives and business strategies.

Qualifications:

• Minimum of High School Diploma; Bachelor’s Degree preferred.
• Two or more years in Customer Service with Import/Export experience desired.
• Preferred: SAP system, compliance and process management skills.
• Must have excellent demonstrated interpersonal skills.
• Must be able to work in a fast paced environment with complex business scenarios.
• Must be detail oriented and have strong problem solving skills.
• Must be able to communicate effectively with all levels of the organization.
• Must possess the following skills: Critical Thinking, Teamwork, Interpersonal, Communication, Quality, Efficiency, Innovation, Market Focus, Action oriented and Results driven.
• Must be authorized to work in the country/region.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Wilmington, DE 19803: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Import/Export: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person

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