Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

The Opportunity: Contribute To The Growth Of Your Career

As the Global Continuous Improvement Manager you’ll lead, manage, and have responsibility for high value and complex cross functional projects using Lean Six Sigma (LSS) and Intelligent Automation methodologies. You will also mentor less experienced associates in Lean Six Sigma (LSS) and develop associates for future growth within the organization. As a subject matter expert (SME) for process improvement initiatives, you will support the TJX continuous improvement program across business divisions and functions. This is a hybrid position based at our Marlborough, MA campus.

What You Will Do:

Project Management

• Leads, manages, and is responsible for high value, high profile and complex cross functional projects using Lean Six Sigma (LSS) and Intelligent Automation methodologies.
• Delivers measurable and validated results, leads playback to SLT multifunction Sponsors
• Leads Process Optimization functional reviews and provides recommendations on the use of Lean, DMAIC and IA tools
• Guides the project team through all phases of the DMAIC (Define-Measure-Analyze-Improve-Control) roadmap.
• Identifies the "Voice of the Customer" through data collection, surveys, and interviews.
• Is responsible for the collection and analysis of data. Identifies and defines project metrics.
• Scopes and assists in project definition for LSS projects.
• Performs measurement systems and capability analysis.
• Reviews statistical tests for accuracy.
• Leads the project team in the generation and evaluation of solutions.
• Develops pilot plans as needed.
• Develops control plans to ensure project gains are continuous and sustainable.
• Knowledgeable in the Agile Scrum methodology, Jira, and Product Manager/Owner roles.

Program Support

• Responsible for the process improvement program through the development and delivery of process improvement material and training.
• Leads in the development and delivery of continuous improvement documentation and training.
• Participates in the development and maintenance of the continuous improvement standards and methods applying industry best practices.
• Identifies project opportunities while working within various business functions.
• May participate on project teams outside of the functional area as a subject matter expert (SME).
• Drives innovative strategies at TJX,
• Cognizant of the evolving continuous improvement external and internal landscape and can enable new strategies for TJX including the Intelligent Automation program and deep analytics

Associate Development

• Coaches indirect reports on project performance.
• Coach business partners to bring their Process Optimization journeys to life.
• Motivates team to achieve measurable results.

Decision Making

• Decisions pertaining to the definition, analysis, implementation, and control of process improvement initiatives
• Evaluation of solutions and control plans, support of IA Journey and deployment
• Management of project teams

Who We Are Looking For: You

• 3+ years of experience in Process Improvement, Quality, Operations, or other technical field
• Black Belt certification preferred
• Agile, SAFe, PMP, PgMP or Prince2 certification an advantage
• Bachelor’s degree or equivalent experience in Operations Management, Quality Management, Industrial Engineering, Math, Statistics or another technical major preferred
• Demonstrated proficiency of Lean and DMAIC tools
• Knowledge of Robotic Process Automation and Artificial Intelligence
• Presentation and communication skills
• Relationship building skills
• Project management
• Facilitation, team building and change management skills
• Mentoring and coaching skills
• Demonstrated ability to balance opposing agendas
• Organizational and time management skills.
• Proven ability to deliver measurable results

We care about our culture, but we also prioritize your needs!

• Competitive Pay
• Hybrid Work Environment
• Weekly paychecks
• Paid time away
• Programs to support environment and corporate responsibility
• TAAP – TJX Associate Assistance Programs
• Associate Discount
• Career Development Opportunity
• Be a part of an inclusive team

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you. Full COVID-19 vaccination, including a booster once eligible, is a condition of employment at TJX, subject to reasonable accommodation where required by law.

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.