Job description
We seek the industry's best and brightest talent to join our team. Griffin offers a collaborative work environment, competitive salary, and benefits package including 401k/profit sharing, retirement plan, paid vacation, paid holidays, and more.
GGSPro Technical Support Job Summary: Under the direct supervisor the CEA Division Leader, this role serves to increase company sales by supporting customers and the sales team with technical and cultural solutions specific to production of edible and cannabis crops under cover (e.g., greenhouse, warehouse, high tunnels) and horticultural hemp. Support is provided via phone, email, site visits, webinars, and bulletins for all stages of crop production (propagation to harvest), with a focus on crop nutrition, crop protection, crop physiology, scouting and diagnostic support for both organic and conventional production.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned by management.
- Provide on-demand technical and cultural support to grower customers and the sales team to resolve production issues.
- Provide diagnostic assistance, technical (product) and cultural support via phone, email web-based and other technology platforms.
- Develop and deliver customer facing bulletins, webinars, and presentations that provide solutions to common issues.
- Compose CEA-centric articles for Griffin publications and shared content for trade media partners.
- Serve the Griffin sales team to increase consumable product sales in the CEA arena, with a focus on fertilizers, supplements, media, crop protection, sanitation and other related products.
- Provide personalized fertility and crop protection programs.
- Visit Griffin customers with sales staff.
- Develop and deliver bulletins, webinars, and other tools to increase technical expertise.
- Staff Griffin events, such as trade shows, Expos, and educational events.
- Maintain product knowledge and expertise for current and emerging products and production methods.
- Participate in cross-training activities with the GGSPro department.
- Research emerging trends and products in trade publications, scientific journals, and web-based resources.
- Develop and maintain relationships with supplier, industry and academic experts and key opinion leaders.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The candidate must have the following competencies:
- Customer Focus: Candidate must be dedicated to meeting and exceeding the expectations and requirements of our customers. Acts with customer in mind and establishes and maintains effective relationships with customers to gain their trust and respect.
- Business Acumen: Candidate must know how businesses works; will learn who the competition is; is aware of how strategies and tactics work in the marketplace.
- Resilience: Candidate must be able to recover rapidly from adversity or change; must have the ability to bounce back from difficult situations; have the capacity to make realistic plans and take steps to carry them out; candidate must have confidence in his/her strengths and abilities.
- Drive for Results: Can be counted on to meet and exceed goals successfully.
- Team Focused: Maintain and build positive relationships with management, customer service team, sales force, customers, and vendors and exhibit a passion for continued success.
Travel Requirements: Up to 25% travel should be expected. Travel will be regional and national with overnight stays and will include travel by car and airline.
Education and/or Experience: Bachelor’s Degree in horticulture, agriculture, plant sciences, biology, entomology, or related field required preferred. Work experience in a controlled environment, greenhouse, horticulture, or agriculture production desired.
Communication Skills: Demonstrate self-management skills and effectively communicate with internal and external customers via meetings, status reports, email, or other processes, as prescribed. Must be able to communicate in English clearly and effectively.
Computer Skills: Experience with Microsoft Office and Outlook, Proficient Excel Skills, and Business Operations Computer Systems.
Attendance/Punctuality: Attendance and punctuality are required. Must arrive at work on time and stay through the entire workday. Arrives at meetings and appointments on time. Works extra hours when required. Ensures work responsibilities are covered when absent.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit in a chair at a desk/workstation for several hours at a time utilizing computer, computer printed reports, and telephone.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment provided by the company will be clean, stable, and compliant with all federal and state fire and safety laws. The overall maintenance and appearance of the work environment will be preserved by the branch manager or subordinate supervisor on a day-to-day basis.
Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Griffin will be based on merit, qualifications, and abilities. It is the policy of Griffin not to discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, veteran status, or any other protected classification under law.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Griffin is EOE/ADA and E-Verify compliant.
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.