Job description
GENERAL MANAGER - DOGTOPIA Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded Leader to help open, grow and drive the business.
ABOUT YOU:
ABOUT YOU:
- You love dogs.
- You’re fast paced, self-driven with a strong sense of urgency.
- You’re organized and detail oriented.
- You thrive when you have multiple challenges on your plate.
- You like meeting and interacting with new people.
- You like to work with others and build a teamwork consensus
- You’re lively, enthusiastic and a very strong communicator.
- Drives new leads and lines of business for all locations utilizing marketing KPIs to reach new customers.
- Oversees lead follow-up and meet and greet and lead contact via the front desk team.
- Develops front desk team to proactively look for opportunities for up-selling and using dog Evaluations to grow revenue
- Manages social media posts for all stores and individual media pages with guidance from the Marketing Manager.
- Serves as community liaison and builds the brand via grassroots efforts with vets, shelters, local community groups.
- Participates in promotional activities or events to promote their location.
- Oversees all hiring, onboarding and employee management for their locations, including training compliance.
- Maintains optimum staffing levels and labor costs for their assigned location.
- Creates and manages the schedule for all location employees.
- Monitors the playrooms and knows all dogs in the facility to ensure safety and appropriate daily assignments.
- Maintains a clean and safe environment utilizing cleaning protocols to ensure our facilities are the cleanest in the industry, to provide an exceptional experience for our pets and their parents.
- Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
- Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
- Manages groomers and trainers (if applicable) including quality control of work, safety, schedules and client records.
- Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
- Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.
- Strives for the highest level of satisfaction for our pets, pet parents, and teams.
- Performs all other duties as assigned.
- Excellent verbal and written communication skills.
- Strong business acumen and sales driven.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and delegation skills.
- Thorough understanding of principles and methods used to promote, display, and sell products and services.
- Committed to the success of the team and not just as an individual.
- Proficient with Microsoft Office Suite or related software and POS systems.
- Bachelor’s degree in Business, Sales or related field preferred.
- Associate degree is required.
- At least three years of experience managing others and overseeing all areas of business required
- Prolonged periods of standing, walking and moving around the playrooms.
- Must be able to lift up to 50 pounds at times.
- Dependable - more reliable than spontaneous
- People-oriented - enjoys interacting with people and working on group projects
- Adaptable/flexible - enjoys doing work that requires frequent shifts in direction
- Achievement-oriented - enjoys taking on challenges, even if they might fail
- Autonomous/Independent - enjoys working with little direction
- High stress tolerance - thrives in a high-pressure environment
- Must love dogs.
- It’s always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, dynamic team culture with 14 Paws Up Dogtopia locations (and counting!)
- Competitive bonuses with some flexibility in scheduling
- PTO, Medical and Dental Benefits
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