Main responsibilities:

• Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
• Managing and coaching the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
• Conducting regular 1-2-1s, performance development reviews with the showroom team, delivery and implementation of performance improvement plans when required
• Working with Installation Managers to ensure service standards of installers and installations are maintained
• Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
• Supporting the showroom team with issue resolution where required to central customer service and installation teams
• Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally
• Ongoing recruitment of exceptional Kitchen Sales Consultants, Design Managers and Weekend Sales Advisors to achieve showroom targets and budgets

About you

• You’ll have experience in a retail or sales management role for a minimum of 5 years
• You can work 40 hours a week including weekends and evenings
• You’re customer-focused and prepared to work in a fast-paced environment
• You'll have the ability to motivate a large sales teams to achieve KPIs
• You'll be results-driven and have experience hitting or exceeding targets

About the company

Wren Kitchens is looking for passionate and inspirational candidates to assist us in our rapid expansion throughout the USA. From our humble beginnings in the UK, we have quickly grown to be the number one kitchen retailer and manufacturer, boasting over 100 locations, and are looking to do the same across the states. With career paths in retail, manufacturing, installation, corporate offices, training, and development, we are able to offer multiple career paths, with an exceptional amount of growth, for driven individuals.

With our exponential growth plan, we are looking for incredible individuals to join us and continue our success story.

What's great about working for us?

• A fantastic team environment, with great facilities
• Excellent training and development programmes
• Fantastic career progression
• The latest equipment and technology
• Generous PTO and benefits