Job description

TDA is now on a WEEKLY PAYROLL!! Paid on Thursday of each week.

Shift are out for bid each month as they are based on the monthly flight schedule.

CUSTOMER/PASSENGER SERVICE AGENT

TITLE: Customer Service Agent

DEPARTMENT: Airline Services

REPORTS TO: General Manager

APPROVED BY: TDA HR /STATUS: Hourly/Non-Exempt

DATE: JANUARY 2022

General Purpose of Job: This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties and Responsibilities:

• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude
• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi

vouchers when appropriate

• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Ad hoc assignments as requested by the Lead or Supervisor
• Completing sales reports
• Excellent communication skills
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be well groomed
• Other duties as assigned

Competency/Behavioral Requirements: Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace Willingness to take on responsibilities and challenges Be sensitive to others' needs and feelings and be understanding and helpful on the job Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done

Physical Demands: Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment: Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications:

Education: High School diploma or equivalent Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience Knowledge: Possess basic computer skills with the ability to type 25 wpm Position from which an employee could be promoted into this position: Aircraft Cleaner, Ground Operations Agent

Must be at least 18 years old. Must have a valid driver's license Must pass a ten (10) year background check and pre-employment drug test Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986 Attend and successfully complete required training Read and write English. MUST be able to work a flexible schedule including nights, weekends and holidays.

CARGO AGENTS:

TITLE: Cargo Agents

DEPARTMENT: Cargo Services

REPORTS TO:General Manager

APPROVED BY: TDA HR /STATUS: Hourly/Non-Exempt

DATE: JANUARY 2022

SUMMARY/OBJECTIVE
The aircraft cleaner is responsible for serving the needs of the individual airline and the associated servicing requirements of the aircraft in accordance with individual airline and Trego/Dugan Aviation’s policies and procedures.

ESSENTIAL FUNCTIONS:

• Thorough cleaning of aircraft interiors, including turn and overnight aircraft as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean bathrooms, clean galley, fold blankets, change pillowcases, add supplies, clean out garbage, position seatbelts, clean tray tables, clean windows, upholstery exchange and rug exchange.
• Perform Aircraft security Search per regulatory and client procedure.
• Must be familiar with all FAA/ TSA/Airline/Company regulations.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
• Must be attired in proper uniform and identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform other duties as requested.
• Service aircraft lavatories and lav carts.

WORK ENVIRONMENT:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

PHYSICAL DEMANDS:
Stand, bend, and/or stoop for different periods of time
Be able to lift 50 pounds
Walk up/down different types of stairs at various angles
Learn the various types of aircraft in the airline’s fleet and their individual cleaning requirements
Able to work under pressure in a fast paced environment, under tight time constraints
Able to handle multiple tasks and seek assistance from fellow team members
Interact directly with customers, airline personnel, and fellow team members to resolve problems and/or issues that may arise

REQUIREMENTS AND QUALIFICATIONS:

• MUST be able to work a flexible schedule including nights, weekends and holidays.
• High School diploma or equivalent.
• Must have a Valid Driver’s License.
• Experience in the cleaning of aircraft and/or industrial facilities is preferred.
• Experience with the use of manual and power cleaning equipment.
• Self-motivated with ability to multi-task.
• Creative and innovative to improve delivery of service excellence.
• Superior problem-solving, conflict management and decision-making skills.
• Demonstrate communication, leadership, and analytical skills; ability to develop effective relationships at all levels.
• Pass a Federal Aviation Administration (FAA) 10-year background check and pre-employment drug test.
• Pass a Department of Homeland Security/Transportation Security Administration (TSA) security assessment.
• Legally eligible to work in the United States.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Split shift

Work setting:

• In-person

Ability to commute/relocate:

• Hebron, KY 41048: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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