Job description
Overview:
Note : Covid-19 vaccination may be a condition of employment dependent on role and location. For specific information, please discuss role requirements with the recruiter >:
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement
The Sales Customer Service Representative contributes to PepsiCo Foodservice success providing support to entire Pepsi Direct Selling Team, field partners and handing service/delivery issues across all LOBs (FPQTGNIS). They will also be responsible for handling Foodservice Distributors, Vend Distributors, Vend Operators and Specialty Accounts, establishing and maintaining Gold Standard business relationships.
Responsibilities:
- Process orders via Electronic Data Interchange, phone, efax and email with a focus on Keying Accuracy, Load Optimization and Upselling.
- Scheduling dock times and understanding pallet configurations
- Account Management: Maintain customer database, daily call list execution, maintain active customer communication of order status, order revisions, product availability, backorders, delivery schedules, holiday schedules, special incentives.
- Use issue resolution follow-up to handle a wide variety of questions, and customer service needs with seamless coordination and communication.
- Demonstrate motivation, teamwork and strong interpersonal skills to ensure 100% team alignment and coverage of all shared processes.
- Home office application and infrastructure knowledge required
- High school or GED required
- 2 years of previous sales, logistics or customer service experience
- Strong communication, problem solving and process improvement skills
- Proficient computer skills (Excel, Word, Outlook)
- Ability to work effectively with minimal direction
- Willingness to work flexible hours (7AM – 7PM)
- Strong sales skills with ability to find new approaches to selling
- Quick rapport builder
- Excellent follow-up skills
- Result-oriented mindset
- Able to manage multiple tasks and priorities, make decisions and offer solutions.
- Solid business knowledge of customers business and PepsiCo systems/processes
- Strong communication and written skills
- Critical competencies:
- Drive for results
- Communication
- Professional maturity
- People/Organizational savvy
- Organizational impact
- Bilingual Preferred
Note : Covid-19 vaccination may be a condition of employment dependent on role and location. For specific information, please discuss role requirements with the recruiter
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.