Job description
Beach Cities Orthopedics is a busy integrated orthopedic clinic with three offices in Manhattan Beach, Torrance, and San Pedro. We are seeking full time front desk receptionists to work in one of the 3 locations, more information available during our interview process. Seeking an enthusiastic team player to work Monday to Friday and on Saturday's as needed.
Key Responsibilities:
- Greets all patients and visitors to ensure a friendly, welcoming and professional clinic atmosphere
- Checks in and registers patients in a timely manner, entering demographics and verifies patient insurance information
- Explains financial requirements and collects payments for office visits and clinic procedures
- Schedules patient appointments, canceling and or rescheduling if necessary.
- Coordinates with clinic staff to ensure a positive patient flow and waiting room experience
- Reviews patients paperwork at check-out, facilitates post visit follow-up appointments and coordinates any outside diagnostic testing
- Responds to patient inquiries and completes assigned tasks timely
- Answers telephones, forwards telephone messages, manage faxes, copying and scanning as needed
- Provides back-up support to the other offices such as Torrance and San Pedro as necessary
- Other duties as assigned.
- Verbal and written communication skills to interact clearly with patients and other employees
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day
- Patience and listening skills to respond appropriate and interact positively with upset patients
- Interpersonal skills to create a pleasant experience for all patients, such as being personable and attentive
- Be firm about collecting payments from patients
- Checking in and checking out all patients for appointments
- Give paperwork for patients to fill out, collect insurance, gather any important documents and electronic health records
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Answering emails and other electronic messages as required
We provide a comprehensive benefits package including paid holidays, vacation & sick, as well as healthcare and financial wellness benefits.
Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience.
We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Please note that we participate in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.
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