Job description

Hotel Director of Front Office Operations

Seaside Resort- Year Round

Cape May, New Jersey

Comp package up to 75k

We are looking for a talented Director of Front Office Operations to lead all aspects of the Front Office in our oceanfront resort located in Cape May, NJ. Candidates must have Resort Hotel experience in a seasonal locality.

The Director of Front Office Operations will create a positive and engaging atmosphere for our guests and staff. You will motivate our staff to deliver an excellent customer experience, creating long-term and loyal guests. The Director of Front Office Operations Manager’s responsibilities are to lead and manage the daily operations of the hotel front desk; ensuring guest satisfaction from hotel check-in to check-out and ensuring service standards are met. The Director of Front Office Operations will have direct oversite of the front office operations for multiple properties including maintaining resort revenue, profitability, and guest service standards. We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, the director of front office will ensure our resort front office operations run smoothly and customers have pleasant dining experiences. This role will be responsible for overseeing the front office operations at multiple properties.

Apply today for this opportunity in Cape May, NJ

Responsibilities- Director of Front Office

· Maintain complete knowledge of hotel systems and operations, including property management systems and Night Audit

· procedures.

· Hire, train, develop, coach, and discipline all Front Office staff. Enforce standard operating procedures and Company.

· policies.

· The Director of Front Office will prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the

· week to meet business demands.

· Ensure all required training for new hires is complete according to standards.

· Empower employees to take necessary steps to satisfy guest needs and make decisions.

· Ensure Front Office staff have current knowledge of hotel products, services, facilities, events, pricing, and policies and

· knowledge of the local area and events.

· The Director of Front Office will ensure the accuracy of all guest charges by continuously reviewing for accuracy and legitimacy.

· The Director of Front Office will handle guest complaints, accident reports, and incident reports and investigations as directed by the Resort General Manager

· in adherence with all hotel requirements.

· Assist with monthly, quarterly, and yearly forecasting of revenue, expenses, and occupancy with accuracy.

· The Director of Front Office will maintain productivity and labor cost goals.

· Ensure proper security is maintained over all cash funds, deposits, and safes at the Front Office.

· Maintain procedures for credit control and handling of financial transactions.

· Monitor and ensure all cashiering procedures comply with accounting policies and standards.

· Assist with Front Desk duties when necessary, including, but not limited to, guest check-in / check-out, booking reservations

· over the phone and responding to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants.

Skills- Director of Front Office Operations

· High school or equivalent education required; bachelor’s degree preferred.

· At least four (4) years of previous experience as a Front Office Supervisor or Manager or other related guest-services

· position in a mid-size hotel/resort.

· Ability to speak, read and write fluent English, and other languages beneficial.

· Professional communication skills, both written and verbal.

· Problem-solving, reasoning, motivating, organizational, and training abilities.

· Ability to prioritize and organize work assignments.

· Proficient with Microsoft Office, including Outlook, Word, and Excel.

· Advanced knowledge of property management systems; Opera systems preferred.

· The ability to positively communicate and instruct employees and offer training and guidance to entry-level employees.

· Ability to work flexible hours in a 24 x 7 operation, including nights, weekends, and holidays.

Apply now for the hotel Director of Front Office Operations in Cape May, NJ - Send resumes to Heather @geckohospitality.com.

#zrmt1

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Supplemental pay types:

• Bonus pay

Work Location: In person

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