Job description

Job description

We are seeking a friendly, compassionate, and organized front desk check out person to join our team in the Bala Cynwyd office. The candidate must be a quick learner, use good judgment, and have great customer service skills. In this role, you will assist with patient check-in/out, insurance verification, patient scheduling, and other duties for the office. Must be available Monday through Friday.

Responsibilities

• Creates a welcoming atmosphere by greeting visitors and patients to the clinic
• Checks out patients in a timely, friendly manner- willing to jump in at check in if need be
• Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
• Comforts patients by answering any questions they may have
• Obtains patient identification and insurance information
• Maintains patient accounts by verifying insurance information and coordinating with relevant insurance websites for authorization purposes
• Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delay
• Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs
• Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
• Coordinates transportation for patients as needed
• Schedules testing and procedures for patients as necessary
• Helps respond to medical emergencies, if necessary

Experience

· One to two years' experience in a medical care office

Education

· High School Diploma or GED equivalent

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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