Job description

Come join our team at Residence Inn- Waynesboro! Our hotel is #1 rated hotel on Tripadvisor in Waynesboro!

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Your job duties will include:

Greeting hotel guests with warmth and enthusiasm

Fielding phone calls, faxes, and mail efficiently

Coordinating checkins and checkouts in a timely manner

Handling reservations by using our Fosse system (training provided)

Providing exemplary service to guests by fulfilling special requests received through our GXP system (training provided)

Receiving paid training online and on site.

**Must have weekend availability**

No hotel experience necessary. Must have a willingness to learn and to provide great customer service. Standing for long hours and ability to carry towels and toiletries to guests' rooms an essential part of the position.

We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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