Job description

Snowmass Mountain Lodgingis seeking an organized and enthusiastic Front Desk Agent. If you enjoy working as a part of a team, anticipating guest needs, and have excellent communication skills, we would love to meet you!

Location: Snowmass Mountain Lodging, Managed by East West Hospitality - Snowmass Village, CO

Start Date: ASAP

Employment Status: Full Time, Year-Round

Pay Rate: $25 / hour

Schedule: Flexible schedule; Some weekends and holidays required

Duties Include:

The Front Desk Agent is responsible for providing excellent guest service to our guests and owners, both in person and over the phone. They are the primary point of contact for guest arrivals/departures, and are expected to provide the guests with important information about the property and surrounding area. They are someone who strives to continually improve guest, owner and colleague satisfaction.

Duties Include:

• Provide excellent service to guests and owners before, during, and after their stay
• Check-in / Check-out
• Anticipate and identify guest needs; assist with all guest requests
• Must be able to book reservations and provide back-up for the transportation/bell department if needed.
• Handling of basic cash and credit transactions

Minimum Requirements:

• Fluent in English
• Previous experience in a luxury hotel or resort setting preferred
• Must be detail oriented and able to multi-task in a fast-paced environment
• Problem solving skills
• Proficient computer skills

Benefits & Perks:

• Health Insurance - Choose from three plans! (YR)
• Dental, Vision, & Accident Insurance (YR)
• Life & Pet Insurance (YR)
• Paid Time Off (YR)
• 401(K) Plan with Discretionary Employer Match
• Winter Incentive Program – Ski Pass!
• Career Development Trainings
• Discounts at Eye Pieces
• Corporate Discounts with Perk Spot
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

Why East West:

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

WE BELIEVE

• We believe racism, discrimination and acts of violence are intolerable.
• We believe that being unique is powerful.
• We believe inclusion and diversity are integral ingredients to progress.

WE WILL

• We will actively pursue diversity and inclusion.
• We will commit resources to new and existing initiatives.
• We will listen and create opportunities for all voices to be heard to inspire positive change.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Application Question(s):

• Are you currently located in the Aspen/Snowmass area or within a one-hour commute?

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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