Job description

Serves guests by completing registration and controlling room assignments.

Summary: Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Responsibilities:

· Willingness to accept the most effective role, Welcomes guest by greeting, answering questions, and responding to requests, Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys, Establishes credit by verifying credit cards or obtaining cash, Directs guest to room by showing location on map, Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc,

· Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel, Maintains records by entering room and guest account data, Collects revenue by entering services and charges, computing bill, and obtaining payment, Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements, Secures guest’s valuables by processing lost and found, Contributes to team effort by accomplishing related results as needed

Requirements:

· Uses customer-oriented telephone etiquette to receive information, Greets callers, establishes rapport and projects professional tone at all time, High school diploma or equivalent experience,* Lift up to ten (10) pounds, unassisted,* Sit and/or stand for long periods.

· This position will be responsible for performing hotel financial audits, resolving discrepancies, and completing audit worksheets. Generating and distributing a variety of financial reports.

Assuming the responsibility of Person in Charge during overnight hours, handling guest requests and complaints. Making room reservations, processing guest check in/out, Maintaining accurate room inventory records. Answering inquiries pertaining to hotel services, guest registration, shopping, dining and entertainment. Providing information regarding hotel reward benefits. Keeping front desk and lobby areas clean and organized.

Hotel experience preferred, but we are willing to train the right person.

Job Types: Part-time, Full-time

Pay: $11.00 - $12.50 per hour

Schedule:

• 8 hour shift
• Weekend availability
• Weekends only

Ability to commute/relocate:

• New Cumberland, PA 17070: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.