Job description

• Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
• Works with limited instructions on defined risk cases.
• Makes outbound calls to customers to validate payments transactions.
• Writes complete, succinct, and accurate case notes.
• Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
• Handles questions or escalations on suspected fraud from other business units.
• Allowed discretion in waiving specific company policies such as pricing and timing.
• Maintains or exceeds established standards for investigation procedures.
• Works on special projects as needed
• Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.
• Escalates infrequently and only for the most complex, unknown issues.
• Works with team to share best practices and idea on fraud prevention techniques.

Job Type: Full-time

Pay: $29.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Experience:

• fraud investigation: 3 years (Preferred)
• Risk analysis: 4 years (Preferred)
• Fraud assessment on payroll: 3 years (Preferred)
• QuickBooks: 2 years (Preferred)

Work Location: Hybrid remote in Woodland Hills, CA 91367

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