Job description
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Position SummaryThe Financial Solution Advisor is a Liaison between the patient and hospital. The Advisor will determine financial responsibility between third party and patient. They are responsible for contacting inpatients/outpatients and discussing and verifying insurance coverage, securing payments, and aiding patients unable to pay. The FSA will make referrals for Medicaid eligibility to RCA and provide information with regards to SJCHS financial assistance program, as well as explain the financial assistance process. The Financial Solution Advisor will process and complete the financial assistance application based on decision tree and current federal poverty levels. It is the responsibility of the Financial Solution Advisor to set up payment arrangements through hospital plans and policy.- Identify patients unable to pay and assist patients with payment arrangements, third party finance options, screen patients for Medicaid, SSI, and disability using tool provided and refer to third party for application if the patient passes screening, and financial assistance - Communicate to patients their insurance benefits and their financial responsibilities - Collect co-pays and deductibles and set up payment arrangements- Works closely with other departments on identifying patients in need of Financial Solution Advisor services- Demonstrates well developed telephone and email etiquette and professionalism - Has good interpersonal, communication, and listening skills- Communicates in a clear and concise manner to patients, their families, and co-workers- Has adaptability - Has initiative- Also serves as hospital cashier - Other duties as assigned
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Education
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High School Diploma - Preferred
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Experience
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2-3 Years Healthcare Revenue Cycle - Required
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Requirement is a minimum of 2-3 years experience in hospital patient accounts. Have knowledge of all aspects of the departmental process from registration to billing.
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License & Certification
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None Required
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Core Job Functions
- Accurately processes requests for Financial Assistance according to department guidelines. Appropriately and accurately explains process to patients so they understand what to expect when they apply. Ensures complete application is turned in and scanned into Atlas with supporting documentation. If additional documentation is needed, follows up with patient until received or patient is non-compliant.
- Uses available tools to identify patients needing further review such as those with no insurance, insufficient coverage, Medicare exhausted days, long stays, old outstanding balances, and limited benefit plans. Follows up on open issues above to ensure the loop is closed.
- Reviews eligibility and benefit information already obtained to determine patient responsibility amounts. Verifies insurance coverage and benefits when not already present. Explains coverage to patient and collects amounts due. Establishes payment arrangement when needed and collects the first payment.
- Accurately explains financial policy and methods of payment. Politely assesses the need for a Medicaid eligibility referral. Furnishes Financial Assistance program information and assists with completion of forms if requested.
- Performs Medicaid Newborn process according to department guidelines and within specified time frame. Works with other departments seamlessly to ensure the completion of this process.
- Accurately receives and receipts patient payments. Provides petty cash for Hospital co-workers according to policy. Assists patients with questions about their accounts. Completes daily deposit.
- Performs clerical and clinical duties as assigned.
Location: St. Joseph's/Candler ยท System - Specialty Physician Revenue Cycle
Schedule: Part Time Casual, Other, OTHER
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