Job description

Employment Enterprises, Inc. is supporting a full-service event management company and is seeking Event Coordinators to assist their Registration department with data entry and customer service inquiries on specific accounts. You will be responsible for providing registration services to support clients on the Annual Meeting including, but not limited to: customer service, answering questions and emails, monitoring, and assisting with problem-solving of registrations over the phone and email.

Event Coordinator Responsibilities:

• Practice highest level of customer service
• Support the Registration team as needed
• Ensure support team timelines/deadlines are met
• Assist with supervision of temporary staff
• Assist Customer Service in handling and resolving problem calls and emails in a timely manner
• Answer inquiries via phone, fax, and email
• Assist attendees with navigating the online registration process
• Assist with preparation of mailings and shipments
• Provide onsite support with registration and assisting attendees with questions
• Performs other duties as assigned

Event Coordinator Qualifications:

• HS diploma or equivalent
• 3+ years customer service experience
• 1+ years administrative experience
• Excellent verbal and written communication skills
• Competent in data entry and database management, including Access, Excel, Outlook, and Word programs
• Attention to detail, highly motivated, efficient self-starter that requires minimal supervision
• Must have excellent oral and written communication skills
• Must be flexible, able to multi-task and conflicting priorities, and possess good time management skills
• Ability and willingness to work evening hours and weekends
• General knowledge of hospitality management
• Working knowledge of computers and modern office practices and procedures
• Ability to effectively meet and deal with the public and to handle stressful situations
• Must be able to lift and carry at least 20 pounds
• Travel of 25% possible requirement

What we offer:

• 401K retirement plan
• Medical and dental benefits for qualifying professionals
• Flex spending account
• Credit Union Membership
• Voluntary Supplemental Insurance

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fairfax, VA 22030: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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