Job description

Do you want to shift gears into a new IT career? We will steer your future towards the finish line!

Frontline Managed Services is looking for talented individuals who are passionate about technology. If you are a fan of technology and want to turn it into an IT career, you would be a perfect candidate for our Help Desk opportunities. We will enhance your skillset by providing you with two weeks of industry leading training and ongoing professional opportunities via our career development program Frontline Managed Services University (FMSU).

What is FMSU?

• Provides opportunities for job progression, future roles and the skills needed to advance
• Fosters an environment where you can continue your learning
• Current career paths include IT Administration, IT Systems, IT Security, Enterprise IT, Cybersecurity

Benefits of frontline Managed Services include:

• Medical, Dental, Vision, and 401K available
• 10 days paid time off per year
• 6 additional paid holidays off
• A comfortable, relaxed dress code

Information Technology Analyst Duties:

• Serve as the initial contact for reporting technical issues and answering questions regarding upgrades, installations, and other software/hardware/network issues.
• Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
• Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
• Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
• Escalate unresolved issues to Team Leads.
• Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.

Location: 701 Emerson Road, Creve Coeur, MO, 63141

Pay Rate: $15.00 an hour

Job Type: Full Time

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Creve Coeur, MO 63141: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• The starting pay rate for this role is $15.00 an hour. Is this pay rate acceptable?
• What is your availability to start a new position after an offer is made (immediate, two weeks, specific date, etc)?
• Do you have preferred pronouns? (Optional)
• Are you willing to take a drug test, in accordance with local law/regulations?
• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
• Are you able to receive text messages and download an app for multi-factor authentication (MFA) on a mobile device, as this is required to carry out the duties of this position?
• The position requires availability between 7:00 AM and midnight including weekend availability. The work schedule is 8.5 hours per day, with a 1-hour lunch break. Are there any scheduling conflicts or concerns that would prevent you from working during these hours as required?

Work Location: In person

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