Who We Are:

At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

Justice, diversity, equity, and inclusion are fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

Your Role:

The Enrollment Operations Specialist will be responsible for owning and managing specific projects within CEA CAPA’s Enrollment Team designed to contribute to sales and retention goals including. These projects include but are not limited to: visa processing, document collection, the acceptance and confirmation process, and enrollment operations processes as needed.

What You’ll Do:

• Printing and mailing of visa documents for standard, custom, and internship students across all destinations.
• Assist with the processing of all student documents uploaded through the MyCEA. This includes:
  • Reviewing all documents for adequacy, marking documents received in the Student Information System, and communicating to the account owner or student what documents are not acceptable
  • Acting as the SME for what documents are acceptable/unacceptable according to the specifications of each of our partner universities and destinations
• Utilize both phone and email to collect necessary student documents required for successful transition of Enrollment process
• Record notes in Customer Relationship Management (CRM) system regarding all student communication
• Assist with managing relationship with various vendors supporting enrollment functions

Starting Salary: $42,000

What Makes a Great Candidate:

• Associate degree required
  • Working towards Bachelor’s degree preferred
• Proficiency in MS Office required
• Proficiency in Salesforce preferred
• Prior higher education experience is preferred
• Experience handling student records, transcripts, or special accommodations is preferred
• Exceptional analytical abilities and written and verbal communication skills
• Demonstrated commitment to customer service
• Excellent organizational and time management skills that ensures cross-checking of work
• Ability to thrive in situations that involve repetitive administrative tasks
• Exceptional attention to detail

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Why You’ll Love CEA CAPA:

• Health & Wellness Benefits – in office Fresh Fruit Wednesdays, Wellness room, ergonomic options & more!
• Up to 8 hours of paid volunteer time in addition to PTO
• Healthy snacks and a coffee bar provided
• 12 paid holidays
• Opportunities for employee growth
• Benefits coverage for domestic partners
• Pet insurance available
• Employee discounts at 35+ vendors including Apple, T Mobile, Walt Disney World, Hello Fresh & more!

Our commitment to diversity, equity, and inclusion means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.