Job description
Job Title: Electronic Health Records Support Technician
Department: Operations
Title of Immediate Supervisor: Electronic Health Records (EHR) Supervisor
Position Summary: Responsible for assisting in the implementation, maintenance, and ongoing operation of the agency’s electronic health record system, Netsmart’s myEvolv.
Agency
New View Alliance (NVA) is the parent company of Gateway-Longview, Inc. and New Directions Youth & Family Services, Inc. providing both agencies with strategic planning, advocacy, and shared administrative support for Finance, Human Resources, Information Technology, Corporate Integrity, Performance Improvement, and Diversity, Equity, and Inclusion.
NVA is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.
Benefits
Flexible and remote working options; generous Paid Time Off; up to 14 paid holidays per year; medical dental and vision coverage; life insurance; 403b with employer matching and health savings accounts; wellness programs, healthy lifestyle incentives and employee assistance programs
Professional Development Opportunities
New View Alliance has a strong investment in developing the future leaders of the organization through trainings, advancement opportunities, and a formal leadership pipeline.
Position Specific Duties/Responsibilities:
- Assists in the reproduction of agency forms and assessments within EHR system
- Creates user accounts while ensuring HIPAA compliance and security of client protected health information (PHI)
- Utilize Spiceworks to document and track all support request
- Responds to and resolves user issues in a prompt, courteous manner
- Creates, customizes, and distributes reports based off of data entered into EHR system
- Assists in the customization of EHR to better meet agency needs
- Regularly runs Power BI reports and saves them in the appropriate folders
- Refreshes and publishes NDYFS, NVA, and GWLV Power BI files on a pre-determined schedule
- Assists in the entry of data as necessary
- Attends all mandatory in-service training and regularly attends supervision meetings. Attends other training and in-services as required.
- Other duties as assigned
Knowledge, Skills, and Abilities
- Remote position with capacity to come in office as requested.
- Ability to work effectively with youth, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
- Ability to accept supervision and perform as part of a team.
- Ability to be flexible and adapt to change.
- Ability to interface with people (groups and individuals) and communicate within various mediums (logbooks, E-mail, telephone).
- Proficiency with typing and computer skills.
- Strong problem solving—frequently under various sorts of constraints and stress.
- Must have excellent organizational and communication/interaction skills.
- Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy.
Qualifications
- BA/BS in technology related area of study
- Working knowledge of database design and SQL programming
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