Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The EFT Processor Analyst will contribute to the success of Netspend’s Banking Operations Department by efficiently handling crucial ACH functions within specified timeframes and daily deadlines. This position will be closely involved with Direct Deposit, an area that is considered highly important to our customers’ well-being and to the future of our company’s growth. In addition, a successful Banking Operations Specialist will provide superior contributions to a positive customer experience, in alignment with Netspend’s focus and mission.

Responsibilities:

• Review, evaluate, and make decisions regarding ACH exception-handling within required deadlines and strict compliance.
• Conduct research and gather verifications for pending deposits; originate manual return items.
• Take phone calls and respond to inquiries from customers, banks, government entities and internal departments regarding ACH transactions.
• Maintain spreadsheets and create regular summaries and reports of departmental activities using Excel and Word.
• Provide consistent, high-quality customer-focused service that exceeds established standards.
• Contribute to a smooth-running team environment that works well together.
• Recommend improvements that result in more efficient procedures.
• Comfortably work within a defined attendance and punctuality policy that is designed to help our customers.

Skills/Education/Experience:

• Knowledge of tCam or similar CRM (customer relationship management) tool.
• Strong customer-centric skills required, experience with escalated-calls preferred.
• Knowledge of ACH operations and 2-or-more years’ experience in the electronic payments industry preferred.
• Background in consumer-based payments operations or banking operations a major plus.
• Ability to research, recognize and solve problems in a team environment.
• Ability to learn fast, multi-task and work on various accounts and issues both together and alone.
• Commitment to teamwork and ability to perform well with little or no supervision.
• Excellent verbal and written skills with the ability to communicate effectively with customers, co-workers and management.
• Strong problem-solving skills with high attention to detail.
• Excellent organizational skills and ability to function in a high-tech fast-paced environment.
• Comfort with fluctuating volumes and accepting occasional schedule-changes at peak volumes.
• Experience with Outlook, Excel and MS Word.
• College degree preferred, but equivalent experience considered.
• As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.