Job description
RESPONSIBILITIES
- Analyzes accounts for proper billing procedures and takes necessary action to rebill/resolve as necessary.
- Determines whether patient or insurance should be contacted for payment by reviewing account history and notes on Meduit Health Services’s inventory management system as well as the client system.
- Contacts the patient by telephone to help patients/customers with current balances on their account and to follow through with the payments until the account is paid in full. Utilizes tools, including computer programs, when indicated
- Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
- Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software
- Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies
- Other duties as assigned
Preferred Qualifications:
- Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria
- Excellent verbal and written communication and interpersonal skills
- Ability to work independently with minimal supervision, within a team setting and be supportive of team members
- Proficient with Microsoft Office
- Ability to analyze issues and make judgments about appropriate steps toward solutions
Knowledge/ Skills/ Abilities:
- Self-motivated
- Creative and likes the challenge to solve a situation and bring it to resolution.
- Goal oriented
- Ability to communicate with patients and families under sometimes stressful circumstances
- Strong and professional telephone communication skills
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