Job description

Drive Up & Go Supervisor

POSITION PURPOSE:

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

KEY ACCOUNTABILITIES:

• Supervise team of Drive Up & Go employees

• Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions.

• Support Store Management in effective management and coaching of Drive Up & Go employees

• Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.

• Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.

• Selecting and collating of product for online grocery orders.

• Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit.

• Perform all site workbench functions daily and maintain necessary paperwork.

• Perform periodic shopper audits to ensure procedural follow through.

• Help customers while on the sales floor.

• Ensures compliance with Company rules and regulations by all department personnel.

Skills and Experiences:

• Strong customer service skills

• Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.

• Possess good communication skills, both verbal and written.

• Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.

• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

• Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer.

PHYSICAL ENVIRONMENT:

• Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.

• Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.

• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.

• Willingness to work independently in a fast-paced environment.

Job Type: Full-time

Pay: $10.75 - $17.80 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dallas, TX 75206: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Grocery Retail: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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