Job description

Operations Manager Job Description

Responsible for the daily Back of House Operations consisting of Daycare, Boarding, and Spa services. Ensures a safe, fun and engaged playroom with highly trained and effective Canine Coaches. Works to ensure maximum operational safety, efficiency, and cleanliness. Proactively monitors and takes

corrective action for all of the Daycare’s operations and policies relating to the Back of House. Leads by example by performing all duties when needed. Responsible for the Culture of Joy inside the playrooms.

Essential Duties and Responsibilities Team Management

· Ensures operations are being maintained to the highest standards, while always addressing

areas for improvement within the Daycare

· Oversees weekly work schedule for Canine Coaches and Rovers and submits to General Manager for review

o Stays within budgeted labor cost

o Minimize overtime

o Control labor by actively managing shift and determining necessary level of staffing

o Manages call-outs accordingly

o Maintains optimum staffing levels

· Leads by example, positive attitude, and servant leadership

· Motivate, train, and develop Back of House employees focusing on excellent customer service, exemplary cleaning and safety standards, strong dog control and care.

· Ensures all back of house members complete the appropriate learning paths in a timely and complete manner

· Conducts monthly one – on – ones with all back of house team members

o Delivers written updates to the General Manage on a consistent basis

o Actively communicates team growth and developmental needs to leadership team

o Follows-up with team members on all requests, concerns, and goals

· Embodies the NBD of Dogtopia thought the Dogtopia-isms:

o We LOVE life unconditionally like a dog

o We STAY loyal to our pack

o We CHASE the absolute highest standards of safety

o We PLAY to our full potential

o We TREAT every day like It’s The Most Exciting Day Ever

· Actively assists in pursuing and hiring back of house team members

o Reviews applications

o Conducts phone and in-person interviews

o Consults with the General Manager on all hiring decisions

o Effectively on-boards all approved new hires

· Communicates, tracks, and assists with all significant pet parent issues and concerns, employee issues and concerns, and dog injuries, sickness, and behavior issues and concerns

· Plans, prepares, and conducts daily shift huddles with other members of the team. Contributes consistently to monthly team meetings. Recommends employee incentive programs and other employee related activities

Clean and Safe Environment

· Facilitates, maintains, and updates cleaning and deep cleaning schedule

· Maintains facility cleanliness using the standards in the DogtopiaOSM

· Creates, utilizes, and manages Behavior Modification Plans for dogs with unwanted behaviors

· Ensures facility upkeep and that all equipment is maintained according to warranty and maintenance schedules, immediately alerts leadership upon discovery of any issues

· Ensures correct usage of cleaning products for proper cleaning and sanitization as well as eliminating any waste

· Properly handle all dog and employee injuries

· Maintains OSHA standards Performance Standards

· 3-DayRetention

· Overall Retention

· Frequency

· M&G Conversion Percentage

· NPS Score

Oversee and perform all Canine Coach activities, including but not limited to:

· Training

· Development

· Engagement

· Playroom Cleanliness

· Playroom Management

· Playroom Activities

· Scuffle Drills

Oversee and perform all Rover activities, including but not limited to:

· DogEvaluations

· Dog Feeding and Medication

· Spa Services

· Facility Cleanliness

· Dog Transportation to and from Playroom

· Wellness Checks

Job Types: Full-time, Part-time

Pay: $16.79 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Latham, NY 12110: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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