Job description
PRINCIPAL RESPONSIBILITIES:
- Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals and enters adjustments into the billing system.
- Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.
- Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
- May calculate and prepare manual billings for non-routine, complex billing arrangements.
- May gather and summarize supplemental billing information to accommodate customer billing requirements.
- Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedures.
- Posts cash receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified / misapplied payments.
- Posts payments as appropriate into the billing system to clear open obligations, or prepares remittance advices to accompany payments sent to the lock box or corporate office.
- May accept credit card payment from customers over the phone and process recurring payments.
- May complete customer set up in company billing system(s).
- May act as a resource for less experienced personnel within the division or other divisions. This includes answering questions and providing training and support for others.
- Performs other job-related duties as assigned.
QUALIFICATIONS:
- Directly related experience in which incumbents have worked with customers in a billing function in a service based industry.
- A thorough knowledge and understanding of billing transactions and processes.
MINIMUM REQUIREMENTS:
- High school diploma or G.E.D.
- A minimum of eighteen months related billing experience.
US Ecology is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.
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