Overhead Door Company of Kansas City™, a DH Pace Company Inc., is seeking to hire a Dispatch Manager in our Olathe, Kansas office who will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment and have the flexibility to work at our 3 showroom locations (Olathe, Blue Springs, & Northeast Kansas City) on a rotational basis, please apply!

Job Responsibilities:

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
• Ensure workforce is efficiently managed to minimize negative labor variants
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
• Fulfill all other duties as assigned by your manager

Job Requirements:

• Proven ability to implement process improvements.
• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude.
• Ability to effectively communicate with the customer and represent the company in a professional manner.
• Minimum of 1-3 years of management or leadership experience.
• Must possess valid driver’s license.
• Other duties as assigned.

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2022 company-wide sales $900+ million.

We set the tone for success, reward hard work and put employees first:

• Exposure to tenured DH Pace leaders will invest time in training and development.
• Access to online training material to enhance professional skills and product knowledge
• Advancement and transfer opportunities
• Competitive compensation
• Comprehensive total benefits package and corporate wellness program
• PTO Plan - 16 days accrued annually after 1 year of service! 10 days accrued annually to start!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)