Job description

Job Description:

Four Star dispatchers are responsible for the scheduling and management of drivers’ daily loads and providing excellent customer service. This position keeps accurate records of the calls they receive, the drivers, and the actions they take. Four Star dispatchers adjust to last-minute changes as well as adjust to a constantly shifting transportation environment. Our dispatchers are expected to be excellent communicators and committed to being service-oriented. Dispatchers must ensure proper and fair treatment to our drivers and be able to effectively communicate with other company departments.

Responsibilities:

Coordinate, schedule, and track the nightly loads for 25-40 drivers to ensure maximum efficiency, profitability, and customer service

· Work with customers and drivers to ensure both parties get what they are promised

· Communicate with, and coach, drivers constantly throughout the day to answer questions, solve problems, and keep them motivated

· Communicate with other coworkers about upcoming and current whereabouts of trucks without loads to keep drivers loaded, rolling, and profitable

· Handle customer’s and driver requests and complaints

· Maintain accurate driver information in the system, for example, ETA’s, and special time off requests

· Assign trips to drivers to assure adequate disbursement of trips/loads between all assigned routes

· Answer incoming phone calls from customers and drivers

· Maintain compliance with all company policies and procedures

· Responsible for customer billing and driver pay

· Other duties as assigned by management

Qualifications:

· Leadership experience managing drivers and coordinating

· Great communication skills and the ability to respect drivers and understand expectations

· A minimum of 2 years dispatching experience is preferred but not required

· ELD and HOS knowledge is a must

· AS400 experience is a plus

· Excellent computer and communication skills

· Ability to work in a fast-paced environment and make decisions quickly

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Melvindale, MI 48122: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have an understanding of ELDs and Hours of Service?

Experience:

• Truck Dispatching: 1 year (Preferred)

Work Location: One location

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