Director of Operations

Full Time
Breckenridge, CO
$60,000 - $83,000 a year
Posted Just posted
Job description
SkyRun is a rapidly growing and award-winning short-term vacation rental company located in Breckenridge, Colorado. We are passionately focused on providing the highest level of service to our guests and homeowners. Our company culture is entrepreneurial, fun, fast-paced and hardworking with a unique focus and caring for our guests, owners and their homes to provide a superior experience.

Position Overview:
The position is responsible for leading and managing the day-to-day operations of the company, including; front office, reservations, housekeeping, inspection and maintenance. This role requires strong management and leadership skills as well as the ability to effectively communicate with staff, external vendors, guests and homeowners.
Essential Functions:
  • Operations – Oversee and coordinate the day-to-day operations including the front office staff, inspection, housekeeping and maintenance functions associated with providing an impeccable guest and owner experience.
  • Sales/Reservations – Manage the reservation and guest services staff, reservations and issues, to ensure proper communication and sales objectives are met.
  • Guest/Owner Communication – Clearly and accurately communicates with guests and owners. Manages guest and owner issues. Develops a strong working relationship with home owners.
  • Owner Acquisition – Participate in the owner acquisition process including scheduling and holding potential owner meetings, responding to potential owner inquiries and preparing revenue estimates.
  • Staff Management/Development – Responsible to building higher performance teams, career development, talent acquisition and staffing functions.

Performance Goals:
  • Provides innovative/creative thinking and strategies to the operations staff.
  • Achieves high levels of customer satisfaction from property guests and owners.
  • Effectively represents the company in the local community, regionally and nationally.
  • Manages organizational change productively by driving continuous improvement, building support for change, and adapting to change.
  • Leads the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development, and driving continuous learning.
  • Maintains the highest standards of guest and owner satisfaction.
Qualifications:
  • Demonstrated skills in building personal credibility with property owners based on trust, transparency, work ethic, and responsiveness.
  • Demonstrated skill in taking ownership of organizations and responsibility to achieve success.
  • Demonstrated ability to implement and maintain a guest service and property owner focused culture in a long-term, consistent manner.
  • Demonstrated understanding of
  • Strong leadership and management skills.
  • Ability to coordinate and manage across many different job functions and disciplines.
  • Ability to work within tight deadlines.
  • Must have experience with and ability to learn multiple software platforms.
Education and/or Experience:
Bachelor’s degree from a 4-year college or university, plus five years’ hospitality experience or equivalent combination of education and experience within the hospitality industry.
Compensation:
  • Competitive annual salary.
  • Paid-time-off.
  • Full-time, year-round position.
  • Casual work environment.
  • Epic local ski pass.
  • Mileage reimbursement.
  • Health, Dental, Vision.



About SkyRun Breckenridge:

At SkyRun, we focus on the four cornerstones of our business: Our Homeowners, Our Guests, Our Homes and most important Our Team Members. We are looking for people who value stability, work-life balance, a positive work environment and creating an atmosphere of respect and collaboration between team members. If you're ready to work for a company that values people and work in an environment that will leverage your skills and maximize your opportunity, SkyRun Breckenridge might be a great fit.

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