Job description

**$500 SIGN ON BONUS**

MidLantic Urology is in search of an information technology professional to serve as a Level II Support Administrator. This position will be to assist our medical offices with technical support and troubleshooting. Under the guidance and direction of IT Director, the Systems Administrator/Desktop Support Level II position has a wide range of responsibilities that will involve engaging with all levels of users to support all aspects of technology throughout the organization. Including, network infrastructure and security, mobile access and computing, backup and disaster recovery, virtual servers and desktops, IP telephones, general to advanced help desk support.

Essential functions include but are not limited to:

- Respond to IT Help Desk requests using IT Department’s helpdesk platform

- Diagnose and resolve problems associated with applications including e-mail, document management, Microsoft Office, and various applications

- Diagnose and resolve end user network or local printer problems, PC hardware problems, e-mail, Internet, dial-in, and local-area network access problems

- Collaborate as part of an IT Support team, providing premiere customer service and support to all end users, internal and external

- Commute to remote offices to provide onsite assistance and support tasks, as needed

- Deliver, set up, and assist in the configuration of end user desktop, Laptop, Tablet, Software, and peripherals

- Perform desktop hardware repair for PC computer equipment and peripherals

- Communicate effectively and professionally to ensure good customer service through phone, email and in person

- Establish and maintain cooperative working relationships with other IT staff members and end users

- Perform all work in accordance with Firm policies and procedures, including IT protocols and security procedures

- Protect and properly handle highly confidential data and communications

- Oversees IT support staff

Competencies:

- Excellent written and oral communications skills

- Demonstrated ability to make difficult concepts easy to comprehend

- Ability to take and provide direction

- Excellent troubleshooting and customer service skills

- Monitor, read and promptly respond to written communications and service requests from end users during assigned coverage hours

- Read and promptly respond to oral and written communications from Management and other IT team members

- Trustworthiness and reliability to properly handle highly confidential data

- Proven ability to effectively manage multiple priorities and meet deadlines

- Evidence of flexibility and problem-solving skills

- Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment

Certifications, Licensures or Registry Requirements

-

- Regular travel to remote locations throughout the Philadelphia area with company vehicle

- Legal and up-to-date Driver’s license is required

Requirements

Qualifications:

Supervisor experience required

- Bachelor’s degree in related field preferred.

- 5-8 years of experience required

- A+ and Network+ Comptia Certificate preferred, but not required

- Working knowledge of Active Directory, Group Policy, Domain Services (such as Print, DHCP, DNS) and network connectivity

- Familiarity with IT Service Management concepts, practices and procedures

- Intermediate knowledge in hardware and networking

MidLantic Urology is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Plymouth Meeting, PA 19462: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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