Job description

Job Title: Desktop Support Engineer

Job Location: Westborough, MA

Job Type: Contract

Job Duration: Long Term.

Job Responsibilities and Functions

· Diagnose, resolve, and follow-up on issues relating to various user computing issues·

· Provide technical support by phone, remote access, deskside, or site visits as required

· New hire device setup/Imaging·

· Experience utilizing ticketing systems·

· Ensure tickets are accurately documented and resolved in accordance

· Device inventory management

· Position may require working extended hours or occasional night/weekend as required

· Excellent communication skills both verbal and written

· Ability to multi-task in a fast-paced environment

· Office 365 Productivity Tools·

· VPN troubleshooting/connectivity

· Mobile Device Support·

Follow client Compliance standards Preferred Qualifications ·

· 1+ year(s) relevant technical field experience·

· Windows 10 support experience·

· Prior Help Desk experience ·

· Prior ticketing system experience, such as ServiceNow ·

· Ability to write clear, concise documentation·

· Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success ·

· Strong written and verbal communication skills·

· Focus on customer service·

· Desire to work in a team environment·

· Strong work ethic·

· Ability to balance workload while maintaining high standards

Regards,

Yogesh kumar

Cell: 307-316-8874

Email : manager@datawizetech.com

Job Type: Full-time

Salary: $37,252.97 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Westborough, MA 01581: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 4 years (Required)
• Help desk: 1 year (Required)
• Windows: 4 years (Required)

Work Location: One location

Speak with the employer
+91 9810-561162

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