Job description

As a Design Consultant in the showroom your responsibilities will include offering consultation and advice to customers. The design consultant will also be presenting products to customers, assisting with day-to-day sales activities, answering questions regarding products, pricing, ship dates, etc. The design consultant will strive to build relationships with Architects, Interior Designers, Builders, Contractors and Installers to encourage new and repeat business opportunities. Our goal is to always ensure the best service and satisfaction to every customer.

ESSENTIAL FUNCTIONS:

• Assist customers in the process of product knowledge and design material selection process.

• Take measurements and provide an accurate and prompt price quote to the customer.

• Must be confident, hardworking, motivated, well organized and task oriented, and possess good closing and presentation skills.

• Strong communication skills required, including collaborating and communicating respectfully and professionally with customers, co-workers, contractors, management, department team members and outside agencies to ensure a smooth transition from order placement to product installation.

• Create a memorable shopping and selection experience for all customers.

• Determine customer needs and time-line and tailor presentation of materials according to their needs.

• Provide clients with unsurpassed service, expertise, and convenience through the sales and completion process.

• Building and maintaining a working knowledge of current inventory, colors, specifications, and information through regular product reviews, internal meetings, trade and industry publications, etc.

• Provide support and resources to outside sales representatives.

• Maintain a professional appearance and attitude at all times.

• Organize and maintain showroom literature, idea centers and the sample library.

• Assist clients in selecting and/or specifying tile, natural stone, slab and other related products; offer alternative options; offer best solutions to meet customer needs.

• Use order entry system to look up pricing, inventory and availability, customer information, delivery dates, back-orders, etc. Enter orders and slab holds when necessary.

• Liaison with Outside Sales Reps and Sales Managers by passing on selection information for existing and new clients.

• Receive incoming customer service in person and over the phone.

• Other duties as assigned.

REQUIRED COMPETENCIES OF THE JOB:

• Knowledge of interior and exterior design, ceramic and porcelain tile, natural stone and related products.

• Residential and/or commercial design experience and porcelain/stone flooring knowledge highly preferred.

• Excellent sales abilities.

• Solution oriented with exceptional follow through.

• Good basic math skills.

• Proficient in Windows based computer applications.

• Ability to perform well in a detail oriented and fast paced environment.

• Excellent interpersonal skills with a positive customer-service minded manner.

• Great communication skills with the ability to relate to a wide variety of customers from homeowners to builders to architects and designers.

• Self-driven with a high level of energy and enthusiasm.

• Ability to work independently and in a team environment.

• Communicate effectively with all aspects of each department within each branch/location.

• Maintaining positive communication skills at all times with customers and internal employees.

• Ability to meet sales targets and production goals.

• Excellent organizational skills.

• Results driven and customer focused.

• Pass background check, pre-employment drug screen and physical test.

PHYSICAL REQUIREMENTS OF THIS JOB:

• You will be expected to stand and sit for long periods of time.

• You will be expected to lift up to 25-30 pounds.

• Bending, crouching, pushing and pulling will be required to stock and organize the samples department.

• Using ladder to reshelf samples in the samples department.

ENVIRONMENTAL CONDITIONS:

• Working in an office or retail environment.

QUALIFICATIONS:

• Associates degree in interior design or related field highly preferred.

• Background in design, construction, and/or education in interior design.

• Passion and proven knowledge of interior designing and space planning.

• Strong attention to detail and organizational skills.

• Strategic and tactical thinking abilities.

• Positive attitude and engagement with customers and internal employees.

• Ability to operate independently and take initiative.

• Maintain professional appearance and behavior at all times.

• Excellent organizational skills with attention to detail.

• Positive attitude and strong work ethic.

• Good interpersonal skills in dealing with employees.

• Must be able to work overtime as necessary.

• Must pass mandatory pre-employment drug test, physical, and criminal background check.

EXPECTED HOURS OF WORK:

• 7:30 AM – 4:30 PM with one-hour lunch break. Overtime maybe necessary as required.

TRAVEL:

• Occasional travel maybe required for training purposes.

EEO Statement:

The employment practices of Crossville will be administered without regard to race, color, citizenship status, religion, ancestry, national origin, age, disability or handicap, sex, marital status, military status, pregnancy, sexual orientation, or any other basis prohibited by applicable federal, state, or local fair employment laws or regulations. It is the responsibility of every Crossville director, officer, and employee to give this policy full support by leadership and personal example. In addition, it is the duty of every Crossville director, officer, and employee to create a work environment that is conducive to this policy.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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