Compliance
Executive Director Office
Region Ten Community Services Board

Classification Title: Database coordinator

GENERAL STATEMENT OF RESPONSIBILITIES

This is a FLSA non-exempt position. The incumbent leads the management, analysis, and development of the agency’s
electronic medical record database. The incumbent partners with the Director of Compliance, the Director of
Information Technology, the System Management Committee and the Leadership team to develop and maintain the
agency’s electronic consumer record database, troubleshoot and problem solve data issues across agency systems.

The incumbent reports to the Compliance Manager and perform duties by proceeding alone under standard practices,
researching and troubleshooting data needs, errors, problems and systems. This position will establish and maintain
relationships with the leadership team, directors, program managers, and staff to resolve issues and improve data by
evaluative systems across the agency per the Electronic Medical Record Database. In carrying out position duties, the
incumbent is expected to per in accordance with applicable professional ethics and established Region Ten policies,
Federal, State and local licensing, accrediting bodies, and other requirements.

MAJOR DUTIES

1. Analyze EHR database use, program needs, workflows and make system design recommendations.
2. Develop, track, analyze, test and communicate EHR database changes; including state reporting changes, program

changes, and EHR updates
3. Build and maintain relationships with leadership team, staff, vendors, stakeholders and peers to improve systems

quality
4. Back up the EHR Helpdesk Technician in monitoring and resolving EHR helpdesk requests
5. Train on the use of EHR software, systems and processes
6. Conduct system audits and routine system maintenance tasks to ensure data integrity
7. Participate in and relay information about Virginia Credible User group meetings, webinars and conferences
8. Lead Systems Management Committee meetings; implement and follow up on System Management requests; build

out forms for provider services as requested
9. Maintain the “How to” Library
10. Maintain confidentiality regarding all issues, forms, enrollments, and documents handled in the Compliance

department
11. Develop reports through SQL report writing in the EHR database
12. Retrieve and organize data for Risk Management Committee
13. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information

into details, abstract up from low level information to a general understanding, and distinguish user requests from
the underlying true needs.

14. Examine and evaluate purpose and content of business reports to develop new or improve existing format use and
control.

15. Review reports to determine basic characteristics such as origin and report flow, format, frequency, distribution, and
purpose or function of report.

16. Serve as Region Ten CSB representative on the statewide Data Management Committee
17. Retrieve, clean, and prepare data for monthly submission of the CCS report to the state utilizing the DBHDS sFTP site
18. Create optimized queries, views, and triggers for integration with other applications.
19. Submit and monitor Credible task tickets, relaying information about system problems to Compliance Director.
20. Perform other duties as assigned.

Interpersonal Responsibilities
1. Ensures confidentiality all issues and of records when responding to requests of staff
2. Creates and maintains pleasant, supportive yet professional environment to meet employee quality assurance

needs in a timely, efficient manner.
3. Works effectively in a team orientation decision process
4. Provides excellent customer service to staff and others
5. Actively participating and supporting a customer friendly work culture
6. Creating prosocial work relationships with colleagues, stakeholders, and management
7. Takes initiative to learn all aspects of the specific position, and functionality of the department and organization

Education and Experience

The incumbent will possess a minimum of a Bachelor’s of Information Science or Computer Science (or equivalent) with
2 years database or related experience preferred. Experience in healthcare and/or disease management industry
preferred. Experience with system design and workflow development.

Qualifications

The incumbent needs to possess the following knowledge, skills and abilities:

Knowledge: understanding of the mission of Region Ten CSB and program needs, goals of electronic medical records
database, project management, interpersonal communications; software system analysis, design and implementation
techniques, a basic understanding of SQL report writing and HTML.

Skills In: Workflow development, critical thinking and comprehensive problem solving, project management,
communication with a diverse range of people; creating a pleasant, supportive professional office environment.
Excellent documentation skills are a must with ability to hold others accountable to outcomes and deliverables. The
ideal candidate must be able to take technical information and break it down into simple instructions for the non-
technical end user. Excellent follow through and organization.

Abilities to: work independently, maximize use of time, meet deadlines, establish and maintain professional working
relationships with people of all levels within the organization; be self-motivated; maintain time efficient/professional
transactions either in person or on the phone. Work with interdisciplinary teams; be self-motivating and work
independently well-organized learn new electronic data instruments as needed.

ADMINISTRATIVE PERFORMANCE EVALUATION STANDARDS

This position is evaluated according to the Administrative Performance Evaluation Standards:

POSITION LOCATION: Region Ten Community Service Board
500 Old Lynchburg Road
Charlottesville, VA 22901

POSITION ORGANIZATION CHART

Compliance Manager
I
Database Coordinator
Grade: 11

SCHEDULE: Monday – Friday 8:30 5:00 pm

Position Description Updated: 11/1/2022