Job description

Job Description:

• This group is part of the Product Open department.
• Will open/decline cases that are applied for online.
• Will be multitasking and working with multiple systems simultaneously.
• ZERO phone work, all computers work so need to have previous experience.
• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
• Use technical expertise in the designated area and resolve escalated issues.
• Provide feedback and present ideas for improving or implementing processes and customer support. Perform complex operational and customer support initiatives within Operations functional area.
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.
• Apply technical knowledge and expertise to perform work and action requests.
• Provide subject matter expertise and interpretation of procedures to staff.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. Interact with internal customers.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• Candidates with prior experience working in a professional office setting (administrative) – open to any industry experience but banking or financial services experience is ideal.
• Must be able to sit for long periods of time.
• MUST have good attendance or will not work out in this group.
• Production driven work environment – quality and quantity standards.
• Must have MS Office (Word, Excel, etc.) and Outlook experience – ability to use multiple systems simultaneously.
• Strong typing skills including 10 keys.
• Intermediate typing skills.
• Strong attention to detail.
• Ability to multitask.

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer We do not discriminate against any employee or any applicant

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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