Job description
Job description
Our Technology:
We're the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical, report and high-risk operations, even in GPS/GNSS denied environments. We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide. AKA- we do critical and important things!
This position will primarily support our Timing and Simulation products.
The Position:
As a Customer Support Technician, you will directly support Orolia customers using our timing and simulation products. You will be responsible for customer support via the web, email, and phone. This position plays a key role in delivering exceptional customer satisfaction with a primary focus on providing quick and accurate answers to customer questions and issues.
The Day to Day:
- Provide technical expertise directly to customers in support of pre and post-sales activities working with high speed networks, data centers and complex systems.
- Answer customer questions, diagnose problems, understand requirements, and devise solutions while providing excellent customer service
- Provide on-site technical expertise and demonstrations upon request
- Provide technical education and documentation to customers, sales, partners, and peers
- Provide field input to Product Management in terms of customer/application requirements, customer usability and service viewpoint
Job requirements
- Knowledge of common analog/RF impairments encountered in GNSS and wireless systems
- Strong knowledge of common operating systems (Linux, Windows, etc..)
- Strong Python programming knowledge, C/C++ and other scripting preferred.
- Familiarity with lab equipment such as logic analyzer, spectrum analyzer, signal generators, etc.
- Ability to work independently and collaboratively with a cross functional team
- Ability to diffuse and persuade people during difficult circumstances through listening, analyzing and taking action
- Ability to communicate effectively both verbally and in writing
- Must be able to travel domestically
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 76,800 employees and sales of 15,3 billion euros in 2021 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran was ranked as the world's third best employer in its sector by Forbes magazine in 2021.
Safran Electronics & Defense is a world leader in the supply of solutions and services in optronics, avionics, electronics and critical software for both civil and military markets. The company equips more than 1,000 ships, 25,000 land vehicles and 10,000 aircraft worldwide.
Bachelor's Degree
First experience
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