Job description

About the Company:

Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America.

We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and for 2022 we’ve been recognized as an Energy Star Partner of the Year Sustained Excellence Award Winner for the third straight year.

For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that are Built to be the Best®. Today, we employ more than 1900 employees with headquarters in suburban Philadelphia and manufacturing operations in Middleville and Niles, Michigan and Rochester, New Hampshire.

Primary Function:

The Customer Support Technician is responsible for providing exceptional customer service and technical support on Bradford White Water Heating Products in a fast-paced call center environment.

Responsibilities:

• Answer technical based phone calls and emails from internal/external customers
• Respond and process phone calls from end users, installing contractors, service and repair mechanics, wholesale/selling distributors, and field Sales Representatives regarding technical questions and issues
• Review service cases and make determination of any site-related or component-related problems
• Support and assist in the processing of warranty claims and ensuring delivery of the appropriate service solution
• Review receiving inspection reports and product returns to populate warranty claim database

Job Requirements:

• Exceptional Customer Service and problem-solving skills
• High School Diploma or equivalent.
• Associates Degree or technical certification in HVAC or Plumbing preferred
• 2-5 Years of Plumbing or HVAC installation experience
• Ability to learn and implement new ideas, concepts, and programs to improve department efficiency
• Strong verbal and written communication skills
• Strong Computer skills (MS, Excel, Outlook)

Job Type: Full-time

Pay: $46,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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