Company: Intertech Plastics LLC

Primary Location: 12850 E 40th Ave, Denver, CO 80239 USA

Employment Type: Hourly | Part-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

Enter, acknowledge and respond to customer orders into the system within 24 hours of receipt
Relay customer complaints to the appropriate department(s) within 24 hours of receipt
Communicate problems and concerns to management within 8 hours of discovery
On-time delivery metrics and customer satisfaction
Cost variance on inventoried items
Maintain pricing accuracy, price breaks, and accurate vendor information

Serve as a point of contact to customers
Provide excellent customer service
Resolve customer issues and log corrections in a timely manner
Plan and forecast orders
Coordinate with the shipping department to ensure timely delivery of orders
Expedite orders as needed
Adherence to company ISO processes and procedures
Issue Purchase Orders (POs) to support acquisition of inventoried and non-inventoried items
Follow up on open POs to assure vendor on-time delivery
Communicate with other departments on order status
Maintain IQMS (PO data) with accurate information
Support organizational objectives of lean manufacturing utilizing min/max ordering levels or visual Kanban tools
Utilize IQMS to calculate proportions, percentages, area, and volume
Solve practical problems and deal with multiple variables where limited standardization exists
Track monthly sales and provide projections to the Management Team
Conduct End of Life evaluation for exiting customers and coordinate mold and material removal
Other duties as assigned

Benefits and Pay
Medical Insurance and Prescription Drugs
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Basic Life and AD&D Insurance
Voluntary Term Life and AD&D Insurance
Basic Short-Term Disability
Basic Long-Term Disability Insurance (for eligible employees)
Employee Assistance Plan (EAP)
Comprehensive Wellness Program
Voluntary Critical Illness and Accidental Injury Insurance
Paid Time Off (Includes vacation and sick time)
Retirement Program
Optional Life Insurance
Optional Long-Term Disability
Other Voluntary Benefits
Pay Range: $24 - $28.82 Hrly

Qualifications

2 years of manufacturing experience preferred
Experience in Injection Molding environment preferred
Basic computer skills including experience with Microsoft Office preferred

Excellent Verbal and Written Communication Skills
Detail Oriented, Attention to Detail, Well Organized
Ability to Meet Deadlines
Excellent Customer Service and Communication Skills
Process and Results, Driven, Strong Problem-Solving Skills
Innovative, inspiring, and able to work in a consultative relationship throughout the organization

High School diploma or GED preferred