Job description

General Job Description: The Customer Success Representative is responsible for ensuring that the customer experience is top notch from beginning to end. The objective is to mine a growing volume of inbound leads coming from multiple sources to uncover the most promising ones and collect important information prior to a sale. This individual must be a highly motivated self starter who takes pride in their attention to detail, customer service relationship, and relationship development.

EXAMPLES OF MAJOR DUTIES/RESPONSIBILITIES:

• Field all incoming phone calls by the first ring and answer web chats within 15 seconds
• Respond to web leads and quotes as they come in and initiate discovery questions whenever more information is necessary to produce an initial quote for the sales team
• Assist the sales team with quotes, proposals, and follow-up
• Log client interactions (phone calls and emails) in HubSpot
• Provide troubleshooting assistance for customer orders, account statuses, and relevant issues as needed
• Lead times and shipping information
• Collect payment information and confirm all pertinent information (products, quantities, colors, mounting style, billing and shipping information, renderings, etc.)
• Contact manufacturers for product information, lead times, and estimated shipping dates
• Send customers installation instructions, packing lists, and other specific documents and information as needed
• Obtain documents necessary to process sales such as a signed purchase order or tax exempt certificate

• Daily check-ins with the Success Team Lead to discuss open projects and tasks
• Assist the AAA Team meet sales goals
• Respond to customer inquiries promptly and professionally
• May occasionally assist clients in selecting equipment that best suits their needs
• Help drive sales through engagement of clients, suggestive selling, and sharing product knowledge
• Provide outstanding customer service
• Develop and maintain relationships with new and existing clients
• Begin quotes with as much accuracy as possible based on the discovery questions to assist a sales agent (sales agent will complete and send quote)
• Maintain and continue to stay up to date in product knowledge
• Regularly educate oneself on playground equipment guidelines and regulations as they continue to evolve
• Help manage customer expectations with regard to lead times and price estimates
• Establish interdepartmental relationships with the other departments within the company to ensure a smooth transition for the client from the lead stage to the completion of the project

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Indianapolis, IN 46229: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.