Job description
Job Posting Title
Customer Service Specialist I
Agency
566 DEPARTMENT OF TOURISM AND RECREATION
Supervisory Organization
Roman Nose State Park
Job Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
The Oklahoma Tourism and Recreation Department’s (OTRD) mission is to advance the exceptional quality of life in Oklahoma by preserving, maintaining, and promoting our natural assets and cultural amenities.
OTRD is seeking a full-time Customer Service Specialist to provide guest assistance at Roman Nose State Park in Watonga, OK. OTRD provides matching contributions to employees’ retirement plans, 11 holidays, and 15 days of annual and sick leave a year. OTRD also offers a comprehensive benefits package, including a benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. The annual salary for this position is $31,200.
Job Description
Basic Purpose
Under general supervision, the incumbent provides information about Oklahoma parks, lodges, golf courses, festivals, and special events and performs other related activities such as greeting and assisting visitors.
Typical Functions
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Responds to requests for informational materials; research and fill requests for those requesting such materials and information; ensure an adequate inventory of materials concerning the service.
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Assists in the gift shop for selling and stocking items.
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Will use social media to promote park tours and programs.
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Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area and sells merchandise.
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Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services or directs the request to those who can provide the customer with the information or services.
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Receives requests for information and services and provides such services using advanced technological equipment.
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Conducts tours, schedules programs, and group tours.
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Other duties as assigned.
Education and Experience
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One (1) year of experience in public contact work, in a customer service-related field; general office clerical work; OR an equivalent combination of education and experience.
Knowledge, Skills, Abilities, and Competencies
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Knowledge of methods and procedures concerning public contact; telephone procedures; and arithmetic
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Skill in communicating effectively, both orally and in writing; in scheduling groups; and in conducting educational tours and programs
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Skill in operating personal computers
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Ability to memorize tour materials
Additional Job Description
Applicants tentatively selected for this position will be required to submit a background check.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.
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