Job description
Join our
Osprey
team as our Customer Service Representative and make an immediate impact. If you love adventure, great gear, and have a passion for the outdoors, you're in good company with our Osprey brand, one of Helen of Troy's trusted leadership brands, including
OXO,
Hydro Flask,
Osprey,
Honeywell
,
PUR
,
Braun
,
Vicks
,
Hot Tools
,
Drybar
. Together, we build innovative and useful products that elevate people's lives everywhere every day.
Our mission for the last 40+ years has been to create innovative, high-performance gear that reflects our love of adventure and our devotion to the outdoors. We're proud to be the leading manufacturer of backpacks and travel gear. Our HQ is located in southwest Colorado, nestled in the corner of the rugged San Juan Mountains and on the edge of vast sandstone canyon country.
Look around your home, and you'll find us everywhere:
In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
What you will be doing:
The Customer Service Representative is responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products. Calls may include but are not limited to general inquiries, product troubleshooting, sales orders, availability, warranty replacements and product specifications. The representative will seek to understand consumer needs and expectations and will address them with integrity, and compassion while protecting brand and company image and reputation.
-
Answers phone, e-mail, and inquiries to ensure consumer satisfaction by a variety of methods within the established guidelines.
-
Implements Osprey’s AMG policies with the end user.
-
Processes claims and returns for consumers.
-
Provides product feature and benefit information to the consumer.
-
Assists with the development of standard operating procedures and references them as needed to complete quality, efficient, and accurate work.
-
Masters the software programs used by the Customer Service Team
-
Is a product expert and knows Legacy, current and upcoming product and their feature differences.
-
Communicates with consistency and clarity with internal and external customers.
Skills needed to be successful in this role:
-
Experience with Bluetooth, App, and Wi-Fi connectivity devices
-
Excellent interpersonal skills
-
Ability to understand and follow oral and written instructions
Minimum Requirements:
-
High School Graduate or equivalent
-
2+ years of call center experience
-
Authorized to work in the United States
In Colorado and New York City, the standard base pay range for this role is $14.49 - $28.21 hourly. This base pay range is specific to Colorado and New York City and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.
Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.
Wondering if you should apply? Helen of Troy encourages people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
#LI-RS1
For more information about Helen of Troy, visit
www.helenoftroy.com
. You can also find us on
LinkedIn
,
Glassdoor
,
Facebook
,
Instagram
and
Twitter
.
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.
We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.
We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.
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