Job description

From your PASSION to ours

Plan, organize, coordinate and execute activities related to Order Processing and Order Management for assigned Lactalis American Group Customers. This involves working with Customers and Brokers, Commercial, Product Managers, Central and Production Planners, Distribution/Logistics, Finance, government regulating agencies, as well as other internal departments and outside services.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Develop a strong base of knowledge regarding products, services and capabilities to be used on a day-to-day basis in managing Customer orders in line with vendor order management as outlined by each individual customer requirement.
• Process and maintain both domestic and export orders to ensure compliance to overall Company regulations as well as various country specific requirements
• Work closely with cross-functional company personnel to help ensure that the company provides a superior level of customer service, and solve any problems in a timely manner
• Support Customers, Brokers and other cross-functional departments by serving as an internal point of contact to provide requested information; facilitate the coordination between Quality Assurance, Marketing, Logistics, Central Planning, Purchasing, Pricing Administration, and other departments as required
• Monitor order pricing and adhere to weekly and/or contracted Customer pricing
• Customer knowledge expert using/generating/distributing reports, using business intelligence software, customer relationship management software and effective verbal and electronic communications
• Report issues of critical concern that may affect Customer Service to the Supervisor, Manager and/or Director
• Act as a backup to other Customer Service staff to cover vacations, personal time, etc.
• Assist Sales with market research studies and new item creations (Manila Process)
• Provide support on other projects as needed and accomplish tasks as appropriately assigned or requested
• Meets productivity standards; Completes work in timely manner
• This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Ideal incumbent will possess a minimum of a Bachelor's Degree from a College or University

Experience

• One to two years related experience and/or training; or equivalent combination of education and experience
• Demonstrated experience with Microsoft suite (Excel, Word)

Skills / Abilities

• Excellent communication and presentation skills.
• Must be self-motivated, organized and possess strong problem-solving skills.
• Basic math skills (experience using a 10-key)

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• This position works very closely with our supply chain. The role is nothing like a call center and involves heavy inner and outer communication (more email) working with customers obtaining orders (we produce dairy/cheese products). Would you be comfortable working in a setting like this?
• The shift for the position may be 8-430 or 10A-630P. Are both times workable or only would be interested in one or the other?

Experience:

• non-call center customer service: 2 years (Preferred)
• order management: 2 years (Preferred)

Work Location: In person

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